Service Advisor | Ireland Mitsubishi

Eagers Automotive; Cairns Regional; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Exclusive discounts

Employee Assistance Program

Salary packaging options

Novated leasing

Special car pricing

Job summary

Ireland Mitsubishi in Cairns is seeking a customer‑focused Service Advisor to join our busy aftersales team. You will be the first contact for service customers, guiding bookings, estimates and repairs while maintaining clear records and delivering exceptional service.

Ideal candidates bring experience in a service advisor role or customer‑facing automotive work, excellent communication, strong organisation, and a valid Australian driver’s licence.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management abilities.
• The ability to multitask and work effectively in a fast-paced environment.
• A current Australian driver's licence.

Responsibilities

• Greeting customers and discussing their servicing requirements.
• Scheduling service bookings and managing workshop capacity.
• Preparing service estimates and explaining repair recommendations.
• Liaising with technicians and customers throughout the repair process.
• Maintaining accurate customer and vehicle records.
• Processing invoices and handling service-related enquiries.
• Delivering exceptional customer service at every interaction.

Skills

Customer service

Communication

Organisation

Time management

Multitasking

Tools

Dealership systems

Job description

Ireland Mitsubishi has proudly been serving the Cairns community for many years, delivering exceptional customer service and quality vehicles from one of Australia's most recognised automotive brands. As a locally respected dealership, we are committed to creating outstanding experiences for our customers across sales, service, and parts.
Due to continued growth, we are looking for a customer-focused and organised Service Advisor to join our busy aftersales team.

About the Role

As the first point of contact for our service customers, you will play a key role in ensuring every guest receives a professional, friendly, and seamless experience from booking to vehicle collection.
Your responsibilities will include:

• Greeting customers and discussing their servicing requirements
• Scheduling service bookings and managing workshop capacity
• Preparing service estimates and explaining repair recommendations
• Liaising with technicians and customers throughout the repair process
• Maintaining accurate customer and vehicle records
• Processing invoices and handling service-related enquiries
• Delivering exceptional customer service at every interaction

This is a fantastic opportunity for someone who enjoys building relationships, problem solving, and working within a collaborative dealership environment.

About You

To be successful in this role, you will bring:

• Previous experience as a Service Advisor or in a customer-facing automotive role
• Outstanding communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to multitask and work effectively in a fast-paced environment
• A positive attitude and customer-first approach
• Sound computer skills and attention to detail
• A current Australian driver's licence

Experience with dealership systems and aftersales operations will be highly regarded but is not essential.

Why Join Ireland Mitsubishi

At Ireland Mitsubishi, you'll join a passionate team that genuinely values its people, customers, and community. We foster a supportive and inclusive workplace where your contributions are recognised and your development is encouraged.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

Whether you're an experienced Service Advisor looking for your next challenge or an automotive professional ready to grow your career, you'll have access to ongoing training, development opportunities, and clear career pathways. You'll also be part of the largest and most admired automotive network in Australia, opening doors to future opportunities across the industry.