Service Advisor | Automotive Aftersales

Eagers Automotive; Cairns Regional; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Exclusive discounts

Employee Assistance Program

Salary packaging options

Novated leasing

Special car pricing

Job summary

Ireland Mitsubishi in Cairns is seeking a customer‑focused Service Advisor to join our busy aftersales team. You will be the first contact for service customers, guiding bookings, estimates and repairs while maintaining clear records and delivering exceptional service.

Ideal candidates bring experience in a service advisor role or customer‑facing automotive work, excellent communication, strong organisation, and a valid Australian driver’s licence.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management abilities.
• The ability to multitask and work effectively in a fast-paced environment.
• A current Australian driver's licence.

Responsibilities

• Greeting customers and discussing their servicing requirements.
• Scheduling service bookings and managing workshop capacity.
• Preparing service estimates and explaining repair recommendations.
• Liaising with technicians and customers throughout the repair process.
• Maintaining accurate customer and vehicle records.
• Processing invoices and handling service-related enquiries.
• Delivering exceptional customer service at every interaction.

Skills

Customer service

Communication

Organisation

Time management

Multitasking

Tools

Dealership systems

Job description

Ireland Mitsubishi in Cairns is seeking a customer‑focused Service Advisor to join our busy aftersales team. You will be the first contact for service customers, guiding bookings, estimates and repairs while maintaining clear records and delivering exceptional service.

Ideal candidates bring experience in a service advisor role or customer‑facing automotive work, excellent communication, strong organisation, and a valid Australian driver’s licence.