Service Advisor | Automall Aspley

Eagers Automotive; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts

Employee Assistance Program

Salary packaging options

Novated leasing

Training & career development

Job summary

Automall Aspley in Brisbane seeks a motivated Service Advisor to join the Aftersales team. You will be the first point of contact for service customers, guiding them from drop-off to collection and ensuring a seamless experience.

Key duties include welcoming customers, understanding servicing needs, providing quotations, and coordinating with technicians to keep customers informed and satisfied. A positive attitude and strong communication are essential.

Qualifications

• First point of contact for service customers and drop-off/collection experience.
• Provide accurate service recommendations and quotations.

Responsibilities

• Welcome customers and capture servicing requirements.
• Provide accurate quotations and service recommendations.
• Liaise with technicians to support efficient workflow.

Skills

Customer service

Interpersonal skills

Organisational skills

Time management

Computer skills

Professional presentation

Driver's licence

Brand experience

CRM software

MS Office

Tools

CRM software

MS Office

Job description

Automall Aspley is one of Brisbane's leading automotive destinations, bringing together a range of trusted vehicle brands and services in one convenient location. Our team is passionate about delivering an outstanding customer experience and building lasting relationships with our customers.

Due to continued growth, we are seeking a motivated and customer-focused Service Advisor to join our high-performing Aftersales team.

About the Role

As the first point of contact for our service customers, you will play a critical role in creating a seamless and professional experience from vehicle drop-off through to collection.

Key responsibilities include:

• Welcoming customers and understanding their servicing requirements
• Providing accurate service recommendations and quotations
• Liaising with technicians to ensure efficient workflow and communication
• Keeping customers informed on vehicle progress and any additional work required
• Coordinating vehicle pick-up and explaining completed work
• Managing bookings, invoices and service documentation
• Building strong customer relationships that encourage repeat business

This is a fast-paced role suited to someone who thrives on delivering exceptional customer service and enjoys being part of a collaborative team.

About You

To be successful in this role, you will bring:

• Previous experience as a Service Advisor or in a customer-facing automotive role
• Exceptional communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to manage multiple priorities in a busy environment
• A professional presentation and positive attitude
• Strong computer skills and attention to detail
• A commitment to delivering an outstanding customer experience
• A current and valid driver's licence
• Experience with multiple automotive brands will be highly regarded but is not essential.

Why Join Automall Aspley

• Unlock exclusive discounts that support your health and wellbeing—from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.
• You’ll have access to ongoing training, development opportunities and clear career pathways across a diverse automotive business. As part of the largest and most admired automotive network in Australia, you’ll be well positioned to grow your career and achieve your professional goals.