Service Advisor

Grand Prix Mazda Aspley; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Uniforms provided

Staff discounts

Gym discount

Supportive culture

Job summary

Aspley Mazda is seeking an experienced Service Advisor to join our front-line team in Brisbane. You will be the main contact for customers, driving exceptional service in a fast-paced environment and partnering with workshop and parts to deliver seamless vehicle care.

Ideal candidates will bring proven customer-facing experience, a current Australian driver's license, and a strong, service-minded attitude with the ability to work well in a team and meet sales targets.

Qualifications

• Experience in a customer-facing role.
• Current driver's license.
• Right to work in Australia with residency entitlements.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the first point of contact for customers and determine their requirements.
• Proactively upsell preventative maintenance to maintain vehicles.
• Liaise with the workshop and parts departments.
• Quote repair jobs and ensure the customer receives the best service experience.
• Meet and strive to exceed customer satisfaction and sales targets.
• Demonstrate a professional attitude and strong organization in a busy dealership environment.

Skills

Customer service

Communication

Teamwork

Attention to detail

Driver's license

Job description

Aspley Mazda is a Multi Award wining car Dealership located in Aspley that is founded very much on its People first mentality. We believe greatly in providing the best arena for our team members to flourish, both personally and professionally, and believe that shows through to our award winning customer service that we provide to our guests.

Our mantra is Cars. Community. Culture and this is the cornerstone of our long standing success. Each pillar is as important as the other however none are achievable without our people.

We are currently seeking an experienced Service Advisor to join its industry leading Front Line Service Advising team.

About the Role

We are seeking motivated and enthusiastic customer experience focused Service Advisors to join our Aspley Mazda Service Department.

As a Aspley Mazda Service Advisor, you will be someone who enjoys a challenge and working in a fast paced team environment with excellent customer service skills. In this role you will be the main point of contact to support our customers experience with the Service Department at Aspley Mazda.

In this role you will need to be committed and responsible for providing a high level of customer service to and supporting the business to grow both across the Aspley Mazda Dealership

Responsibilities of the roles include:

• Being the first point of contact for our customers, determining their requirements.
• Proactive in sales of preventative maintenance to best maintain their vehicle.
• Liaising with the workshop and parts departments
• Quoting repair jobs and liaising with customers to ensure they receive the best possible customer service experience
• Meeting and exceeding Customer Satisfaction targets and sales targets
• Experience in a Customer facing Customer Service role
• Excellent oral and written communication, numeracy, and customer service skills
• Willingness to go above and beyond to exceed customer expectations
• Willingness to learn automotive technical knowledge
• Professional attitude and well-organised
• Current driver's licence
• Ability to work in a team environment
• Demonstrated care and attention to detail
• Right to work in Australia with residency entitlements
• This is a busy & high performing Dealership so time management skills are essential
• As part of an established Dealership, you will have the security of equal terms and conditions with your peers.

Aspley Mazda will offer you:

• Learning from the Aspley Mazda award winning Dealership Leadership team that leads from the front and has an emphasis on developing our future leaders.
• Internal Service Advisor Training Plan and support. Mazda Factory training available to become Mazda Factory accredited Service Advisor.
• Engaging and supportive team culture that promotes collaboration and growth.
• A positive and inclusive work environment.
• Attractive salary package.
• Attractive monthly commission package on offer. Huge earning potential.
• Opportunity to work in a well-established family-owned dealership with long standing high performance culture.
• Dynamic and friendly work environment
• Uniforms are supplied
• Discounted Staff Rates for in Dealership Purchases
• Discounted Gym Membership
• A safe, supportive, friendly working environment.

AspleyMazda's dealershipisstate of the art anddealswith the popular Mazdavehicle range. If you desire a challenging and rewarding career, take a step forward and join our winning team.