Automotive Service Advisor

Moorooka Motor Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent Commissions

Great Social club.

Ongoing training and development

Factory Brand training and support

Probationary period of 3 months

Superannuation, Annual Leave, Sick & L

Job summary

MMG Auto, a family-owned Brisbane dealership, seeks a motivated Service Advisor for its busy service department. You will greet customers, explain services, and maintain vehicle records with warranty and recall know-how. A teamwork mindset and strong communication are essential to meet monthly and quarterly KPIs.

Prior automotive service experience is preferred. Queensland driver’s license is required, and eligibility for Australian residency is mandatory.

Qualifications

• Excellent communication skills – both verbal and written.
• Great interpersonal skills and Customer Centric.
• Work well in a team environment.
• Consultative and inclusive approach to problem solving and solutions.
• Self-motivated, organised and dedicated.
• Hold a current Queensland D/L.
• Keen eye for detail and willingness to learn & develop your skills.
• Customer Satisfaction Focussed.
• Must have Australian citizenship or permanent residency.

Responsibilities

• Provide a positive experience for all customers both face-to-face and over the phone.
• Ability to effectively explain information in relation to services carried out.
• Build and maintain a sound knowledge of products and services.
• Knowledge of Warranty and Recall Processes.
• Work as part of a team to achieve departmental and manufacturer KPI's on a monthly and Quarterly basis.
• Manage and maintain customer details, work orders and follow up functions.
• Work alongside the Management team to meet any Customer Expectations.
• Be able to thrive in a busy environment.
• Answer directly to the Service Manager

Skills

Communication skills

Customer service

Team player

Problem solving

Detail oriented

Self-motivated

Job description

MMG People & Culture Social Club (Various events and programs throughout the year)

Monthly Workshop BBQ

Excellent Commissions

Great Social club.

Ongoing training and development to support your personal growth

Factory Brand training and support

Probationary period of 3 months

Superannuation, Annual Leave, Sick Leave & Long Service as per relevant award rate.

Work for Brisbane's ever expanding, genuine family owned automotive dealers selling and servicing 4 of Australia's biggest brands

The Role

We are currently seeking a Motivated and Passionate Service Advisor to join our Service Department.

Provide a positive experience for all customers both face-to-face and over the phone.

Ability to effectively explain information in relation to services carried out.

Build and maintain a sound knowledge of products and services.

Knowledge of Warranty and Recall Processes.

Work as part of a team to achieve departmental and manufacturer KPI's on a monthly and Quarterly basis.

Manage and maintain customer details, work orders and follow up functions.

Work alongside the Management team to meet any Customer Expectations

Be able to thrive in a busy environment.

Answer directly to the Service Manager

About You

Previous Automotive Service Advisor Experience and advantage but not essential.

Excellent communication skills – both verbal and written

Great interpersonal skills and Customer Centric

Work well in a team environment

Consultative and inclusive approach to problem solving and solutions

Self-motivated, organised and dedicated

Hold a current Queensland D/L

Keen eye for detail and willingness to learn & develop your skills

Customer Satisfaction Focussed

Must have Australian citizenship or permanent residency

The Company

MMG Auto is a proud second generation owned and operated family business with a long history and passion for the motor industry that has been selling cars on Brisbane's iconic Magic Mile since 1986. The dealership has grown over the last 40 years to now offer Nissan, Hyundai, Suzuki and Isuzu Ute to the South Side of Brisbane. We have great reputation for going the extra mile and pride ourselves on our customer service.