Automotive Service Advisor

Trinity Motors; Cairns Regional; On-site; AUD 77,000 - 94,000; Full time

Job summary

Trinity Motors Pty Ltd in Cairns, QLD is seeking an experienced Service Advisor to join our automotive service department. This full-time role links customers with service technicians to ensure exceptional service and satisfaction.

You will manage customer interactions, coordinate service schedules and ensure work meets high standards, with relocation and retention incentives discussed for the right candidate.

Qualifications

• Previous experience as a Service Advisor in automotive service.
• Strong knowledge of vehicle maintenance, repairs and terminology.
• Excellent communication and interpersonal skills to explain technical information to customers.
• Outstanding customer service with commitment to high satisfaction.
• Proficiency with computer systems and service management software
• Ability to multitask and manage multiple customer requests in a busy environment
• Strong organisational and time management skills
• Attention to detail and accuracy in paperwork and financial transactions
• Problem-solving and staying calm under pressure
• Professional appearance and positive attitude
• Valid driver's licence and reliable transport
• Preferred automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications
• Experience with EraPower, Triage, Podium and Dealer studio is an advantage

Responsibilities

• Greet customers professionally and identify service needs.
• Provide accurate estimates and quotations for repairs and maintenance.
• Schedule service appointments and manage the workshop calendar.
• Communicate progress and any additional work requirements to customers.
• Prepare work orders with detailed descriptions of requests and issues.
• Coordinate between customers, technicians and management for timely completion.
• Process invoices, payments and warranty claims accurately.
• Build and maintain positive customer relationships to encourage repeat business.
• Identify upselling opportunities for additional services or products.
• Maintain accurate service records and customer data.
• Resolve complaints professionally and promptly.
• Assist with administrative tasks in the service department

Skills

Service adviser experience

Vehicle maintenance knowledge

Communication skills

Customer service

Computer systems proficiency

Multitasking

Time management

Attention to detail

Problem solving

Professional appearance

Driver's licence

Education

Light Vehicle Mechanical Technology certification

Customer service qualifications

Tools

EraPower

Triage

Podium

Dealer studio

Job description

Trinity Motors Pty Ltd is seeking an experienced Service Advisor to join our automotive service department in Cairns, QLD. This is a full-time position. As a Service Advisor, you will be the critical link between our customers and our service technicians, ensuring every client receives exceptional service and support. Your role is essential to maintaining customer satisfaction, building long-term relationships, and driving the success of our service department. You will be responsible for managing customer interactions, coordinating service schedules, and ensuring all work is completed to the highest standards.

Key responsibilities:

• Greeting customers in a professional and friendly manner, understanding their service needs and vehicle concerns
• Providing accurate estimates and quotations for vehicle repairs and maintenance work
• Scheduling service appointments and managing the workshop calendar efficiently
• Communicating with customers throughout the service process, keeping them informed of progress and any additional work requirements
• Preparing work orders with detailed descriptions of customer requests and vehicle issues
• Coordinating between customers, technicians and management to ensure timely job completion
• Processing invoices, payments and warranty claims accurately
• Building and maintaining positive customer relationships to encourage repeat business and referrals
• Identifying upselling opportunities for additional services or products
• Maintaining accurate service records and customer database information
• Resolving customer complaints or concerns professionally and promptly
• Assisting with administrative tasks related to the service department

What we're looking for:

• Previous experience working as a Service Advisor in an automotive service environment
• Strong knowledge of vehicle maintenance, repairs and automotive terminology
• Excellent communication and interpersonal skills with the ability to explain technical information clearly to customers
• Outstanding customer service abilities with a commitment to achieving high levels of customer satisfaction
• Proficiency with computer systems and automotive service management software
• Ability to multitask and manage multiple customer requests simultaneously in a busy environment
• Strong organisational and time management skills
• Attention to detail and accuracy in processing paperwork and financial transactions
• Problem-solving skills and the ability to remain calm under pressure
• A professional appearance and positive attitude
• Valid driver's licence and reliable transport
• Preferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications
• Working experience with EraPower, Triage, Podium and Dealer studio an advantage.

Trinity Motors Pty Ltd is committed to providing our team members with a rewarding work environment and competitive benefits.

The Package:

• Base Salary: $85,000 per year
• Weekly and Monthly KPI incentives: variable bonuses tied to performance.
• Relocation expenses to be discussed with the successful applicant.
• Retention Bonus to be discussed with the successful applicant.
• Access to TWG Employee Benefit Program.

The relocation and retention offer is designed to make your move stress-free — covering relocation costs and giving you financial certainty as you settle into Cairns life.

Life in Cairns, More Than Just a Job.

Great Barrier Reef & Daintree at Your Doorstep

Two of the world's greatest natural wonders, right at your front door. Weekend diving, snorkelling, and rainforest hikes become part of your normal life.

Cairns enjoys warm, sunny weather almost every day of the year, perfect for outdoor enthusiasts, families, and anyone who's had enough of cold winters.

Housing is significantly more affordable than Sydney, Melbourne or Brisbane. Your dollar stretches further, meaning a better quality of life on a comparable income.

Strong Community Feel

Cairns has a warm, welcoming community. Your new employer actively supports local sports teams, charities and events, so you'll feel at home quickly.

Cairns Airport offers direct flights to Brisbane, Sydney, Melbourne, Adelaide, Perth and international destinations. The rest of Australia is never far away.

About us

Trinity Motors Pty Ltd is a trusted automotive service provider serving the Cairns community with excellence and reliability. We specialise in providing high-quality vehicle servicing, repairs and maintenance across a wide range of vehicle makes and models. Our team is dedicated to delivering outstanding customer service and workmanship, ensuring that every vehicle that leaves our workshop is in perfect condition. We pride ourselves on our professional staff, modern facilities and commitment to customer satisfaction. We are an established business with a strong reputation built on integrity, expertise and the pursuit of excellence in all that we do.