Service Advisor - Flexible Schedule & Growth Path

Adelaide City Automotive Group; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training opportunities

Friendly culture

Job summary

Adelaide City Automotive Group in Adelaide is seeking a performance-driven, experienced customer full time Service Advisor to join our high-performing service department. You will greet customers, advise on repairs, book appointments, and prepare repair orders.

The role focuses on delivering exceptional service, meeting targets, maintaining manufacturer warranty policies, and building strong relationships with internal teams and customers.

Qualifications

• Must have excellent customer service skills and the ability to explain vehicle service needs clearly.
• Strong communication and teamwork capabilities with internal stakeholders.
• Able to manage time effectively and multitask in a fast-paced service environment.

Responsibilities

• Greeting and serving customers for the service department.
• Advising customers on vehicle updates regarding repairs or servicing.
• Following manufacturer and dealership warranty policies effectively and efficiently.
• Coordinating daily service appointments.
• Meeting individual and team targets.
• Ensuring customer satisfaction through excellent customer service.
• Booking customer vehicle services via email, phone, or face-to-face.
• Preparing Repair Orders and Job Sheets for workshop execution.
• Promptly invoicing customers.
• Effectively addressing customer concerns.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Multitasking

Attention to detail

Brand experience

Tools

EraPower

SuperService Triage

Job description

Adelaide City Automotive Group in Adelaide is seeking a performance-driven, experienced customer full time Service Advisor to join our high-performing service department. You will greet customers, advise on repairs, book appointments, and prepare repair orders.

The role focuses on delivering exceptional service, meeting targets, maintaining manufacturer warranty policies, and building strong relationships with internal teams and customers.