Service Advisor

Adelaide City Automotive Group; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training opportunities

Friendly culture

Job summary

Adelaide City Automotive Group in Adelaide is seeking a performance-driven, experienced customer full time Service Advisor to join our high-performing service department. You will greet customers, advise on repairs, book appointments, and prepare repair orders.

The role focuses on delivering exceptional service, meeting targets, maintaining manufacturer warranty policies, and building strong relationships with internal teams and customers.

Qualifications

• Must have excellent customer service skills and the ability to explain vehicle service needs clearly.
• Strong communication and teamwork capabilities with internal stakeholders.
• Able to manage time effectively and multitask in a fast-paced service environment.

Responsibilities

• Greeting and serving customers for the service department.
• Advising customers on vehicle updates regarding repairs or servicing.
• Following manufacturer and dealership warranty policies effectively and efficiently.
• Coordinating daily service appointments.
• Meeting individual and team targets.
• Ensuring customer satisfaction through excellent customer service.
• Booking customer vehicle services via email, phone, or face-to-face.
• Preparing Repair Orders and Job Sheets for workshop execution.
• Promptly invoicing customers.
• Effectively addressing customer concerns.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Multitasking

Attention to detail

Brand experience

Tools

EraPower

SuperService Triage

Job description

Adelaide City Automotive Group areone of Adelaide’s most diverse, family-owned dealership groups with over 40 years of dealership experience, we’re committed to providing our customers with top-tier vehicles and unparalleled support. Proudly supporting growing brands such as GWM, Renault, Jeep and Leapmotor, a large pre-owned vehicle department and a thriving service and parts centre, we are located just two minutes from the CBD and offer a flexible work schedule, great benefits, off street employee car parking with an excellent opportunity for career progression.

About the Role

We are seeking a performance-driven, experienced customer full time Service Advisor to join our high-performing service department team, that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

Responsibilities

• Greeting and serving customers for the service department.
• Advising customers on vehicle updates regarding repairs or servicing.
• Following manufacturer and dealership warranty policies effectively and efficiently.
• Coordinating daily service appointments.
• Meeting individual and team targets.
• Ensuring customer satisfaction through excellent customer service.
• Preparing for next-day appointments.
• Booking customer vehicle services via email, phone, or face-to-face.
• Preparing Repair Orders and Job Sheets for workshop execution.
• Promptly invoicing customers.
• Effectively addressing customer concerns.

Specific skills required

• Consistently creating a memorable customer experience.
• Explaining the value of vehicle services and repairs.
• Working cooperatively in a team environment.
• Genuine care for external and internal customers.
• Exceptional organisational skills with strong time management.
• Previous experience using EraPower, SuperService Triage (highly regarded).
• Supported dealership brand experience i.e. GWM, Renault etc (highly regarded).
• Ability to communicate with internal stakeholders.
• Current driver's license and police clearance are mandatory.
• A passion for the automotive industry and the brand.
• Ability to logically solve problems.
• Ability to thrive under pressure.
• Ability to Multitask
• Strong attention to detail and communication skills.
• High level of personal presentation.
• Commitment to achieving high levels of customer satisfaction.

This role offers

• An attractive remuneration package will be negotiated with the successful applicant, based on qualifications, skills and previous experience, with the opportunity to maximise earning potential with a weekly retainer and commission structure.
• A friendly culture and supportive working environment.
• Extensive training and development opportunities.

Your application will include the following questions

• How many years' experience do you have as a service adviser?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience performing automotive vehicle services?
• Do you have a current Australian driver's licence?
• Which of the following dealer management software do you have experience using?
• Are you willing to undergo a pre-employment medical check?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?