Service Advisor

Silver City Motors; Broken Hill; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

Supportive team culture

Full-time position

Job summary

Silver City Motors in regional NSW is seeking an experienced Automotive Dealership Service Advisor to join our team. You will be the link between customers and the workshop, managing bookings, coordinating repairs and ensuring a seamless service experience from booking through vehicle handover.

The role requires a background in a service-advisor or customer-facing position, strong communication and organisational skills, and the ability to work well in a team.

Qualifications

• Experience in a service advisor or customer-facing role.
• Strong communication and organisational abilities.
• Professional and reliable with customer focus.
• Experience with Era Power is preferred.

Responsibilities

• Deliver exceptional customer service and manage service bookings.
• Prepare repair orders and coordinate workshop activities.
• Keep customers informed throughout the repair process.
• Explain recommended repairs and provide service estimates.
• Liaise with technicians, parts and management teams.
• Conduct vehicle handovers and ensure a smooth service experience.

Skills

Automotive experience

Customer service

Communication

Organisational skills

Tools

Era Power

Job description

Silver City Motors is part of the One SMG Group, and is a well-established multi-franchise dealership with a proud history in regional NSW. We currently represent KIA, Nissan, and GWM, and we are committed to delivering exceptional customer service across vehicle sales, service and parts.

About the Role

We are seeking a customer-focused, experienced Automotive Dealership Service Advisor to join our team.

As the link between our customers and workshop, you'll play a key role in ensuring a seamless service experience from booking through to vehicle handover. This is a fast-paced and rewarding role that combines customer service, coordination and problem-solving.

Key Responsibilities

• Deliver exceptional customer service and create a positive customer experience
• Manage service bookings and repair appointments - Multi task.
• Prepare repair orders and coordinate workshop activities
• Keep customers informed throughout the repair process
• Provide service estimates and explain recommended repairs
• Liaise with technicians, parts and management teams
• Conduct vehicle handovers and explain completed work
• Identify opportunities to enhance customer service and workshop efficiency

About You

• Has experience in a Service Advisor or customer-facing role
• Enjoys building relationships and delivering outstanding customer service
• Has strong organisational and time management skills
• Communicates confidently with customers and internal stakeholders
• Works well in a team environment for goal achievement
• Enjoys working within the automotive industry
• Is professional, reliable and well presented
• Has strong computer skills and can manage multiple priorities
• Experience with Era Power will be highly regarded
• Holds a current Driver's Licence and can obtain a National Police Check
• Wants to move from Senior technician / Workshop controller to Service advisor

What's on Offer?

• Ongoing training and development
• Supportive team culture and strong management support
• Stable, full-time opportunity within a respected dealership.