Senior Automotive Service Advisor | Customer-Focused

Duttons; Adelaide Hills; Presencial; AUD 52.000 - 75.000; Jornada completa

Descripción de la vacante

Duttons in the Adelaide Hills is seeking an experienced Automotive Service Advisor to be the vital link between customers and our workshop team.

You will manage service bookings, liaise with customers about servicing and repairs, prepare estimates and invoices, and keep customers informed of progress to ensure high satisfaction.

Join a busy, professional team that values people, quality service and opportunities for career development.

Formación

• Previous experience as a Service Advisor in an automotive dealership.
• Strong customer service and communication skills.
• Good vehicle knowledge and workshop operations understanding.
• Excellent organisational skills and ability to multitask.
• Professional and friendly approach; team player.

Responsabilidades

• Greeting customers and managing service bookings and enquiries.
• Liaising with customers regarding vehicle servicing, repairs and maintenance requirements.
• Preparing repair orders, estimates and invoices.
• Communicating with technicians to ensure work is completed efficiently and on time.
• Keeping customers informed of progress and any additional work required.
• Identifying opportunities to recommend additional servicing and maintenance.
• Ensuring a high level of customer satisfaction throughout the service process.

Conocimientos

Customer service

Communication skills

Organisational skills

Dealership experience

Teamwork

Driver's licence

Descripción del empleo

Duttons in the Adelaide Hills is seeking an experienced Automotive Service Advisor to be the vital link between customers and our workshop team.

You will manage service bookings, liaise with customers about servicing and repairs, prepare estimates and invoices, and keep customers informed of progress to ensure high satisfaction.

Join a busy, professional team that values people, quality service and opportunities for career development.