Service Advisor

Autosports Group; Adelaide; Sur place; AUD 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

Paid Parental Leave

OEM vehicle offers

Premium factory-backed training

Exclusive retail benefits with major伙伴

Résumé du poste

Audi City Adelaide, part of Autosports Group, is seeking a Service Advisor to join its luxury service team in Adelaide. The role focuses on delivering a seamless, premium aftersales experience as the primary contact from booking to handover.

You will combine exceptional customer service with strong organizational skills, communicating repair needs to technicians and maintaining accurate records in the DMS. A prestige-brand environment and growth opportunities are offered.

Qualifications

• Experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded).
• Strong customer service and communication skills with a professional approach.
• Excellent organisational and time-management abilities.

Responsabilités

• Act as the primary point of contact for service customers from booking through to vehicle handover.
• Build strong, long-term relationships with clients by delivering premium service.
• Accurately interpret customer concerns and communicate repair requirements to technicians.
• Prepare and explain service estimates, invoices, and repair recommendations.
• Coordinate workflow between customers, technicians, and parts to ensure timely completion.
• Provide regular updates to customers on vehicle progress and approvals.
• Identify upsell opportunities in line with manufacturer guidelines and customer needs.
• Maintain accurate customer and vehicle records within the DMS.

Connaissances

Customer service

Communication

Organisational skills

Time management

Attention to detail

DMS experience

Driver's license

Outils

DMS systems

Description du poste

Contact information

• Location 58 Scotland Road,Mile End, SA, 5031,Australia
• Base Pay $70,000.00 - $120,000.00 / Year
• Job Category Vehicle Service Advisor, Service Consultant, Automotive Customer Service
• Employee Type Full-time Permanent - 76

About Us

Audi City Adelaide are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do.

About The Role:

Due to continued growth, we are seeking a Service Advisor to join our high-performing Service team. This customer-facing role is critical to delivering a seamless, premium aftersales experience, acting as the key point of contact between our valued clients and the workshop. You will combine exceptional customer service with strong organisational skills, ensuring transparency, efficiency, and trust throughout the service journey aligned with the luxury brands we represent.

In this role you will:

• Act as the primary point of contact for service customers from booking through to vehicle handover
• Build strong, long-term relationships with clients by delivering personalised, premium service
• Accurately interpret customer concerns and communicate repair requirements to technicians
• Prepare and explain service estimates, invoices, and repair recommendations
• Coordinate workflow between customers, technicians, and parts to ensure timely completion
• Provide regular updates to customers on vehicle progress and approvals
• Identify upsell opportunities in line with manufacturer guidelines and customer needs
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
• Maintain accurate customer and vehicle records within the DMS
• Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations

Our ideal candidate will possess the following:

• Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded)
• Strong customer service and communication skills with a professional, polished approach
• Excellent organisational and time-management abilities
• Ability to thrive in a fast-paced, high-volume service environment
• Strong attention to detail and commitment to accuracy
• A customer-first mindset with a passion for premium brands
• Intermediate computer skills and experience with DMS systems (preferred)
• Valid driver’s licence

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Access to premium, factory-backed training to keep your skills at the industry forefront
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement

We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.