Automotive Service Advisor - On-site with Performance Incentives

AllAutoCareers; Sydney; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Weekly & monthly KPI incentives

Relocation assistance

Retention bonus

TWG Employee Benefit Program

Job summary

TalentEx Employment Group, an automotive recruitment business, is looking for a full-time Automotive Service Advisor to join a team in Castle Hill, Sydney. This is an on-site role for someone who enjoys dealing with customers and keeping a busy service department running smoothly.

As the first point of contact for customers bringing their vehicles in for service and repairs, you will explain the work needed in plain terms and keep customers informed from drop-off to pick-up.

Qualifications

• Experience as a Service Advisor in an automotive service environment.
• Strong knowledge of vehicle maintenance and automotive terminology.
• Excellent communication and interpersonal skills to explain technical information clearly.

Responsibilities

• Greet customers, collect booking details and write up repair orders.
• Explain required service and repairs in plain terms to customers.
• Prepare quotes and obtain approval before work begins.
• Coordinate with technicians on job progress and timing.
• Update customers on delays or changes to costs.
• Process invoices and payments at vehicle handover.
• Follow up with customers after service to maintain relationships.

Skills

Customer service

Communication

Team collaboration

Education

Light Vehicle Mechanical Technology

Customer service qualifications

Tools

EraPower

Triage

Podium

Dealer Studio

Job description

TalentEx Employment Group, an automotive recruitment business, is looking for a full-time Automotive Service Advisor to join a team in Castle Hill, Sydney. This is an on-site role for someone who enjoys dealing with customers and keeping a busy service department running smoothly.

As the first point of contact for customers bringing their vehicles in for service and repairs, you will explain the work needed in plain terms and keep customers informed from drop-off to pick-up.