Premium Automotive Service Advisor – Prestige Brand, Growth

Autosports Group; Adelaide; On-site; AUD 70,000 - 120,000; Full time

Benefits offered by this job

Paid Parental Leave

OEM vehicle offers

Premium factory-backed training

Exclusive retail benefits with major伙伴

Job summary

Audi City Adelaide, part of Autosports Group, is seeking a Service Advisor to join its luxury service team in Adelaide. The role focuses on delivering a seamless, premium aftersales experience as the primary contact from booking to handover.

You will combine exceptional customer service with strong organizational skills, communicating repair needs to technicians and maintaining accurate records in the DMS. A prestige-brand environment and growth opportunities are offered.

Qualifications

• Experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded).
• Strong customer service and communication skills with a professional approach.
• Excellent organisational and time-management abilities.

Responsibilities

• Act as the primary point of contact for service customers from booking through to vehicle handover.
• Build strong, long-term relationships with clients by delivering premium service.
• Accurately interpret customer concerns and communicate repair requirements to technicians.
• Prepare and explain service estimates, invoices, and repair recommendations.
• Coordinate workflow between customers, technicians, and parts to ensure timely completion.
• Provide regular updates to customers on vehicle progress and approvals.
• Identify upsell opportunities in line with manufacturer guidelines and customer needs.
• Maintain accurate customer and vehicle records within the DMS.

Skills

Customer service

Communication

Organisational skills

Time management

Attention to detail

DMS experience

Driver's license

Tools

DMS systems

Job description

Audi City Adelaide, part of Autosports Group, is seeking a Service Advisor to join its luxury service team in Adelaide. The role focuses on delivering a seamless, premium aftersales experience as the primary contact from booking to handover.

You will combine exceptional customer service with strong organizational skills, communicating repair needs to technicians and maintaining accurate records in the DMS. A prestige-brand environment and growth opportunities are offered.