Service Advisor — Customer-Focused, Growth & Commission

Bathurst Motor Group; Bathurst; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary + commission

Job summary

Bathurst Motor Group in Bathurst NSW is seeking a Service Advisor to join our Automotive Trades team. This full-time role focuses on delivering outstanding customer service and managing the service delivery process for our clients.

Experience is preferred but not essential. The successful candidate will greet customers, provide estimates, liaise with the workshop, and maintain clear records while promoting additional services. A driver’s license is required.

Qualifications

• Excellent communication and interpersonal skills with customers.
• Strong interpersonal skills and ability to build rapport.
• Solid time management and ability to multitask efficiently.
• Proactive problem-solving mindset with attention to detail.
• Ability to manage multiple service tasks and communications.
• Focus on accuracy and thoroughness in service records.

Responsibilities

• Greet customers and understand their vehicle service requirements.
• Provide accurate estimates and timelines for service work.
• Communicate effectively with customers throughout the service process.
• Liaise with the workshop team to ensure efficient service delivery.
• Handle customer queries and complaints professionally.
• Maintain detailed records of all service jobs.
• Promote additional services and products to customers.

Skills

Excellent communication

Interpersonal skills

Time management

Problem solving

Multitasking

Attention to detail

Job description

Bathurst Motor Group in Bathurst NSW is seeking a Service Advisor to join our Automotive Trades team. This full-time role focuses on delivering outstanding customer service and managing the service delivery process for our clients.

Experience is preferred but not essential. The successful candidate will greet customers, provide estimates, liaise with the workshop, and maintain clear records while promoting additional services. A driver’s license is required.