Service Advisor Ballina

Ballina Toyota; Ballina Shire; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and development

Employee discount on parts and service

Team-focused culture and work-life-bal

Job summary

Ballina Toyota is seeking a Service Advisor to act as the vital link between customers and our skilled technicians, delivering a smooth and positive service experience at our Ballina dealership.

You will greet customers, assess service needs, prepare estimates, plan service appointments, and keep clients informed about vehicle status, ensuring satisfaction throughout the service journey.

Qualifications

• Strong customer service and ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Positive, can-do attitude and passion for providing exceptional service.

Responsibilities

• Greeting and assisting customers, and understanding their vehicle service needs.
• Preparing comprehensive repair estimates and service recommendations.
• Scheduling and coordinating vehicle service, repairs and maintenance.
• Providing regular updates to customers on the status of their vehicles.
• Ensuring a superior level of customer satisfaction throughout the service process.
• Maintaining detailed records and documentation of all service work.
• Proactively identifying opportunities to generate additional service revenue.
• Supporting the Parts and Sales teams as needed.

Skills

Customer service

Communication

Problem solving

Positive attitude

Service software

Tools

Automotive service software

Job description

• Join a regarded dealership group


• Customer focused role


• Location – Ballina

About the role

This is a full-time Service Advisor role with Ballina Toyota. As a Service Advisor, you will be the crucial link between our customers and our highly skilled technicians, ensuring a seamless and positive experience for all who visit our dealership.

What you'll be doing

• Greeting and assisting customers, and understanding their vehicle service needs


• Preparing comprehensive repair estimates and service recommendations


• Scheduling and coordinating vehicle service, repairs and maintenance


• Providing regular updates to customers on the status of their vehicles


• Ensuring a superior level of customer satisfaction throughout the service process


• Maintaining detailed records and documentation of all service work


• Proactively identifying opportunities to generate additional service revenue


• Supporting the Parts and Sales teams as needed

What we're looking for

• Strong customer service skills and the ability to build rapport with customers


• Excellent communication and interpersonal skills


• Strong problem-solving and multitasking abilities


• Proficient in using automotive service management software (desirable)


• A positive, can-do attitude and a passion for providing exceptional service

What we offer

At Ballina Toyota, we are committed to creating a positive and supportive work environment for our team. We offer a competitive salary, opportunities for career development, and a range of excellent benefits, including:

• Ongoing training and development programs


• Employee discount on parts and servicing


• A friendly, collaborative team and a strong focus on work-life balance

About us

Ballina Toyota is a well-established and respected automotive dealership serving the Ballina region for over 20 years. We are part of the Toyota network, known for our commitment to quality, innovation and customer satisfaction. Our team of dedicated professionals is passionate about providing an exceptional experience for every customer who walks through our doors.

No recruitment agencies please.