Service Advisor: Customer Champion with Full Training

Johnson'S Trucks; Mildura; On-site; AUD 45,000 - 62,000; Full time

Benefits offered by this job

Full training

Long-term employment

Family-owned

Career development

Team that cares

40 years+ service

Job summary

Johnson’s Trucks Mildura is seeking a Service Advisor to be the first point of contact for customers. You’ll greet customers, check vehicles into the workshop, answer inquiries, manage emails and bookings, and provide updates on vehicle status.

No truck industry experience is required—we’ll teach you the technical side. If you’re energetic, customer‑focused and reliable, this full‑time role offers training, long-term career prospects and the support of a family‑owned business that has served the

Responsibilities

• Greet customers and check vehicles into the workshop
• Answer incoming phone calls and customer enquiries
• Managing emails, texts and workshop bookings
• Providing customers with updates on their vehicles
• Liaising with technicians, parts staff and management
• Preparing job cards and workshop paperwork
• Following up outstanding jobs and customer requests
• Helping ensure the workshop operates smoothly and efficiently

Skills

Customer service

Communication

Organisational skills

Tools

CRM/Booking system

Job description

Johnson’s Trucks Mildura is seeking a Service Advisor to be the first point of contact for customers. You’ll greet customers, check vehicles into the workshop, answer inquiries, manage emails and bookings, and provide updates on vehicle status.

No truck industry experience is required—we’ll teach you the technical side. If you’re energetic, customer‑focused and reliable, this full‑time role offers training, long-term career prospects and the support of a family‑owned business that has served the