Service Advisor

North Jacklin; Mackay Regional; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Nine-day fortnight after probation

Job summary

North Jacklin Pty Ltd in Mackay, QLD is seeking a dedicated Service Advisor to be the vital link between customers and our service department, ensuring clear communication and smooth service flow. You will greet customers, document service needs, provide honest quotes, schedule appointments, and collaborate with technicians to deliver quality workmanship.

A valid driver's license and automotive customer-service experience are essential.

Qualifications

• Experience as a Service Advisor or similar customer-facing role in automotive.
• Strong communication and interpersonal skills to explain technical information clearly.
• Excellent organisational and time management for multiple appointments.
• Proficiency with computer systems and dealership management software.
• Valid driver's license.

Responsibilities

• Greet customers and understand their vehicle service needs.
• Document service requirements and customer concerns accurately.
• Provide honest quotes and recommendations for repairs.
• Schedule service appointments and manage workflow with technicians.
• Follow up with customers during service for progress updates.
• Process payments and invoicing accurately.
• Maintain detailed service records and documentation.

Skills

Service Advisor

Customer Service

Communication

Time Management

DMS Software

Vehicle Knowledge

Problem Solving

Tools

DMS Software

Job description

North Jacklin Pty Ltd is seeking a dedicated and customer-focused Service Advisor to join our team in Mackay, QLD. This is a full-time position that plays a crucial role in our automotive service operations. As a Service Advisor, you will be the vital link between our customers and our service department, ensuring that every vehicle receives exceptional care whilst customers receive outstanding service and support. This role is essential to maintaining our reputation for quality workmanship and customer satisfaction within the local Mackay community.

Key responsibilities

• Greeting customers and understanding their vehicle service and repair needs in a professional and friendly manner
• Inspecting vehicles and documenting service requirements, damage and customer concerns accurately
• Providing customers with honest, detailed quotes and recommendations for vehicle repairs and maintenance
• Scheduling service appointments and managing the service workflow to optimise technician productivity
• Following up with customers during their service to provide updates on progress and any additional work identified
• Processing customer payments and handling invoicing with accuracy and efficiency
• Maintaining detailed service records and ensuring all documentation is completed correctly
• Building strong customer relationships and addressing any concerns or complaints professionally and promptly
• Assisting in promoting service packages, warranties and additional services to customers
• Collaborating with service technicians to ensure work quality and timely completion

What we're looking for

• Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry
• Strong communication and interpersonal skills with the ability to explain technical information in clear, non-technical terms
• Excellent organisational and time management abilities to manage multiple customer appointments and service schedules
• Proficiency in using computer systems and dealership management software
• Knowledge of vehicle maintenance, servicing and basic mechanical terminology
• A professional appearance and demeanor that reflects well on the business
• The ability to work independently whilst being part of a collaborative team environment
• Problem-solving skills and the ability to handle customer complaints with patience and professionalism
• A genuine commitment to delivering exceptional customer service
• A valid driver's license is essential

About us

North Jacklin Pty Ltd is an established automotive service provider in Mackay, dedicated to delivering high-quality vehicle maintenance, repairs and customer service. We pride ourselves on our expert technicians, quality workmanship and commitment to customer satisfaction. Our team is passionate about keeping vehicles running safely and reliably, and we are proud to serve the Mackay community with professionalism and integrity.

What we offer

• We offer a competitive salary and a supportive work environment where your contributions are valued and recognized. As part of our team, you will have the opportunity to develop your skills and knowledge within the automotive service industry. We are committed to providing a safe, professional workplace with ongoing training and support to help you succeed in your role. After probation period we offer a nine-day fortnight.