Service Advisor

Inland Truck Centre; Orange City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Employee benefits

Job summary

Inland Truck Centres Orange is seeking a Service Advisor to join our frontline service team. You’ll open and close repair orders, enter technician times, process invoices, and submit warranty claims, ensuring smooth workshop workflow.

You’ll work closely with the Service Supervisor and Branch Manager, delivering friendly customer service, accurate administration, and timely updates to customers. Automotive knowledge and strong organisation are essential to succeed in this busy role.

Qualifications

• Strong computer literacy and confidence with new systems.
• Knowledge of automotive service processes or similar administrative experience.
• Good understanding of mechanical or technical terminology (preferred).
• Excellent organisation and time-management skills.
• Strong communication — verbal and written.
• A customer-first approach with problem-solving ability.
• Ability to work independently and meet deadlines with accuracy.

Responsibilities

• Provide friendly, professional customer service and support.
• Open and close repair orders and enter technician times.
• Prepare and process invoices for internal and external customers.
• Assist Service Supervisor with workshop scheduling.
• Book customer jobs and coordinate customer sign-off for completed work.
• Process, submit, and maintain warranty claims.
• Maintain department files and records.
• Support safe work practices and follow all company policies and procedures.
• Participate in training and continuous improvement initiatives.

Skills

Computer literacy

Automotive service knowledge

Mechanical terminology

Organisation & time management

Communication skills

Customer-first mindset

Independent working

Job description

Service Advisor – Inland Truck Centres Orange

Ready to be part of something bigger? Inland Truck Centres is expanding rapidly, and we’re looking for switched‑on, customer‑focused people to grow with us. If you thrive on organisation, enjoy supporting customers, and want to join a team with serious momentum, this is your chance to jump on board.

About Inland Truck Centres

With exciting and dynamic new ownership, there has never been a better time to join the growing Inland Truck Centres network. We proudly represent Kenworth Trucks, DAF Trucks, PACCAR Parts and Cummins engines.

We operate Inland Truck Centres locations in Griffith, Wodonga, Wagga Wagga, Dubbo, Orange, and Parkes, with modern facilities, well‑equipped workshops, and skilled teams supporting customers running our world‑class brands.

Why Join Us?

• Our team is driven by a strong reputation, quality workmanship, and a united vision for the future.

• Become part of a supportive, professional, and growing team.

• Enjoy ongoing training, skill development, and genuine career progression opportunities.

• Competitive remuneration and employee benefits.

• Work with industry‑leading brands and technology.

About the Role

As our Service Advisor, you are the frontline customer service contact ensuring the completion of all essential service administration duties. You’ll support the Service Department workflow by opening jobs, processing customer invoices, and submitting warranty claims. You’ll communicate directly with our customers and work closely with our Service Supervisor and Branch Manager. Your communication skills, accuracy, and customer focus will help keep our workshop running smoothly and efficiently.

Key Responsibilities

• Provide friendly, professional customer service and support.

• Open and close repair orders and enter technician times.

• Prepare and process invoices for internal and external customers.

• Assist Service Supervisor with workshop scheduling.

• Book customer jobs and coordinate customer sign‑off for completed work.

• Process, submit, and maintain warranty claims.

• Maintain department files and records.

• Support safe work practices and follow all company policies and procedures.

• Participate in training and continuous improvement initiatives.

Skills & Attributes We’re Looking For

• Strong computer literacy and confidence with new systems.

• Knowledge of automotive service processes or similar administrative experience.

• Good understanding of mechanical or technical terminology (preferred).

• Excellent organisation and time‑management skills.

• Strong communication — verbal and written.

• A customer‑first approach with problem‑solving ability.

• Ability to work independently and meet deadlines with accuracy.

Career Pathways

At Inland Truck Centres, we invest in our people. Many of our team members have advanced into senior, specialist, or leadership roles across our dealership network, and you can too!

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