Service Advisor

Daimler Trucks Wagga & Albury; Albury City; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Above award base salary

Career development

Supportive team

Descripción de la vacante

Daimler Trucks Albury is seeking a Service Advisor to join our team. Reporting to the Service Manager, you will guide customers from booking through to vehicle collection, provide accurate service options, and coordinate bookings with workshop schedules.

You will build lasting customer relationships, deliver exceptional service in a fast-paced automotive environment, and work closely with technicians to communicate service updates.

Formación

• Experience in customer service or service advisor roles.
• Strong communication and relationship-building skills.
• Excellent organisation and time management with attention to detail.

Responsabilidades

• Reporting to the Service Manager, you will partner with departments to ensure a seamless service experience.
• Build strong customer relationships by keeping customers informed throughout the service and repair process.
• Provide customers with accurate advice on servicing, maintenance, and options.
• Coordinate service bookings and assist in managing workshop schedules for efficient operations.
• Liaise between customers and technicians to ensure clear communication.
• Verify customer requirements are met and ensure satisfaction at vehicle collection.
• Deliver exceptional customer service and contribute to a positive team environment.
• Identify opportunities to improve efficiency, enhance customer experience, and support business growth.
• Maintain accurate service documentation and customer records.
• Assist in resolving customer concerns professionally and with a solutions-focused approach.

Conocimientos

Customer service

Communication

Organisation

Time management

Teamwork

Driver's licence

Herramientas

Service management software

Descripción del empleo

Daimler Trucks Albury has exciting opportunity for a Service Advisor to join our team. We are part of the TriStar Truck and Bus Group with locations across NSW, Victoria and the ACT. We deliver exceptional service, reliability, and expertise in every interaction. Our teams are passionate about making a positive impact in our regions and ensuring our customers receive the best. We service globally recognised transport brands including Mercedes Benz, Freightliner FUSO Trucks and are proud to be an Elite Certified Dealership at 2 locations.

We have a reputation for excellence in sales, service, and parts. We value our people and offer a supportive, and inclusive environment where everyone can thrive. We believe in flexibility and provide opportunities for career growth and development. If you are passionate about the transport industry and looking to make a meaningful impact, join us!

About You:

• You are organised, customer-focused and thrive in a fast-paced automotive environment. With exceptional communication skills and strong attention to detail, you can effectively manage multiple priorities while delivering a high level of service to every customer. You take pride in building positive relationships, keeping customers informed throughout the service process, and ensuring a seamless experience from booking through to vehicle collection.
• Previous experience in a customer service, service advisor, dealership, or automotive environment is highly regarded.
• Strong communication skills with the ability to build and maintain positive customer relationships.
• A professional and friendly approach when managing customer enquiries and service bookings.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks.
• High attention to detail and accuracy when preparing job cards, invoices, and service documentation.
• Ability to effectively communicate service recommendations and vehicle updates to customers.
• A proactive and solutions-focused attitude with a commitment to delivering exceptional customer service.
• Comfortable working in a fast-paced environment while maintaining a high standard of work.
• Strong teamwork skills and the ability to collaborate effectively with technicians and other departments.
• A current and valid driver’s licence.

Tasks & Responsibilities:

• Reporting to the Service Manager, you will partner closely with various departments to ensure a seamless experience for both internal and external customers.
• Build strong customer relationships by keeping customers informed throughout the service and repair process.
• Provide customers with accurate advice on vehicle servicing, maintenance requirements, and available service options.
• Coordinate service bookings and assist in managing workshop schedules to ensure efficient operations.
• Liaise between customers and technicians to ensure clear communication and a seamless service experience.
• Verify customer requirements have been met and ensure satisfaction upon vehicle collection.
• Deliver exceptional customer service and actively contribute to a positive and supportive team environment.
• Identify opportunities to improve efficiency, enhance customer experience, and support business growth.
• Maintain accurate service documentation, job cards, and customer records.
• Assist in resolving customer concerns professionally and with a solutions-focused approach.
• Contribute to continuous improvement initiatives and help drive service department success.

Benefits:

• An attractive base salary that is above award
• Working within a passionate and dedicated team with fantastic heavy vehicle brands
• Be part of a growing team with career opportunities and professional development

Requirements:

• You must have rights for Australian employment to apply.