Automotive Service Advisor: Customer Experience

RGM Maintenance; Townsville City; On-site; AUD 48,000 - 62,000; Full time

Job summary

RGM Maintenance in Townsville is seeking a motivated Service Advisor to join the team at our Townsville Branch. You will manage the customer journey from booking to completion, coordinating with technicians to ensure clear communication and timely, high-quality service.

You don't need a truck or mechanical background; we’ll provide training. The role rewards organized, calm, and customer-focused individuals who can thrive in a fast-paced workshop environment and build lasting customer

Qualifications

• Experience in a Service Advisor or automotive customer service role.
• Strong communication and customer service skills.
• Good automotive knowledge and understanding of vehicle servicing and repairs.
• Excellent organisational and time-management skills.
• Ability to stay calm and professional in a busy environment.
• Ownership mindset with a collaborative approach.

Responsibilities

• Welcoming customers and providing professional, friendly service.
• Managing vehicle bookings and coordinating workshop schedules.
• Preparing quotes and obtaining customer approvals.
• Communicating vehicle requirements and repair recommendations.
• Keeping customers informed throughout the repair process.
• Liaising with technicians and the workshop team.
• Invoicing and closing out completed jobs.
• Building strong, long-term relationships with customers.
• Identifying opportunities to provide additional value and maintain customer vehicles.

Skills

Customer service

Communication

Organisational skills

Time management

Attention to detail

Teamwork

Job description

RGM Maintenance in Townsville is seeking a motivated Service Advisor to join the team at our Townsville Branch. You will manage the customer journey from booking to completion, coordinating with technicians to ensure clear communication and timely, high-quality service.

You don't need a truck or mechanical background; we’ll provide training. The role rewards organized, calm, and customer-focused individuals who can thrive in a fast-paced workshop environment and build lasting customer