Service Advisor – Albury

Jacob Group; Albury City; On-site; AUD 50,000 - 70,000; Full time

Job summary

Jacob Group in New South Wales seeks a customer service professional to support service operations in Albury. You will engage customers, advise on service options, and help ensure client satisfaction.

Key tasks include greeting customers, processing service orders, assisting technicians, and handling administrative duties such as invoicing and record-keeping. The role offers growth opportunities within a hands-on team.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Greet customers warmly and listen to concerns.
• Process repair orders accurately and promptly.
• Collaborate with technicians to understand requirements.
• Maintain service records and invoicing.

Skills

Customer service

Order processing

Technical support

Administrative tasks

Job description

Customer Service: Greet customers warmly, listen to their concerns, and provide knowledgeable advice and recommendations regarding their service needs.

Order Processing: Efficiently process repair orders, ensuring accuracy and timely delivery to meet service department needs.

Technical Support: Collaborate with service technicians to understand technical requirements and provide appropriate service solutions.

Administrative Tasks: Perform administrative duties such as invoicing, scheduling and maintaining service records.