Service Administrator – Agriculture

KC Equipment; Gold Coast City; On-site; AUD 55,000 - 65,000; Full time

Job summary

KC Equipment is seeking a Service Administrator to support the Service Centre's day-to-day operations and coordinate service jobs across the Queensland region. You will maintain accurate records, keep customers informed and ensure completed work is processed efficiently.

Working closely with the Service Manager, technicians and admin teams, you’ll develop strong organisational skills, handle multiple priorities and deliver great customer service in a busy workshop environment on the Gold Coast.

Qualifications

• Previous experience in administration or customer service.
• Experience in a workshop or technical environment is a plus.
• Strong attention to detail and accuracy.
• Ability to manage competing priorities in a busy setting.

Responsibilities

• Respond to customer enquiries, book service jobs and prepare job cards and service documentation.
• Maintain accurate job information, service records and customer communications.
• Liaise with technicians, Parts, Sales and Administration to coordinate work and information flow.
• Process completed jobs for invoicing and assist with customer payments and delivery arrangements.
• Maintain equipment servicing, calibration and other relevant records and documentation.
• Provide administrative support to the Service Manager, including reporting and follow-up tasks.

Skills

Organisational skills

Time management

Communication skills

Customer service

Job description

We’re looking for an organised and customer-focused Service Administrator to support the day-to-day operations of our Service Centre.

Working closely with our Service Manager, technicians, Parts and other internal teams, you’ll help coordinate service jobs, maintain accurate records, keep customers informed and ensure completed work is processed efficiently. This is a varied role suited to someone who enjoys keeping things organised, solving problems and helping a team deliver great customer service.

Key Responsibilities

Responding to customer enquiries, book service jobs and prepare job cards and service documentation.

Maintain accurate job information, service records and customer communications.

Liaise with technicians, Parts, Sales and Administration to coordinate work and keep information flowing.

Process completed jobs for invoicing and assist with customer payments, repairs and collection or delivery arrangements.

Maintain equipment servicing, calibration and other relevant records and documentation.

Provide administrative support to the Service Manager, including reporting, parts coordination and following up outstanding tasks.

What You’ll Bring

Previous experience in administration, customer service, a workshop or a technical environment will be highly regarded.

Strong organisational and time-management skills.

Excellent communication and customer service abilities.

High attention to detail and accuracy.

The ability to manage competing priorities in a busy environment.

Confidence using administrative systems and digital tools.

A proactive, team-focused approach and a willingness to learn.

About Us

KC Equipment is a well-established agricultural and turf machinery dealership with branches across Queensland and Northern New South Wales. We represent leading machinery brands and provide sales, parts and service support to customers across the region.

With a strong focus on quality products, reliable service and customer relationships, our team plays an important role in keeping our customers’ machinery operating at its best.

Applicants must have full, ongoing Australian work rights.