Service Advisor

Australian Automotive Group; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Australian Automotive Group is seeking a proactive Service Advisor to join our busy service team at Rockdale. You will be the primary link between customers and the workshop, booking repairs, explaining recommended work and keeping customers informed throughout the service journey.

Ideal candidates have experience in a service advisor or customer-facing automotive role, strong communication skills, and the ability to manage competing priorities.

Qualifications

• Experience in a service advisor or customer-facing automotive role.
• Strong communication and customer service skills.
• Good organisation and the ability to manage competing priorities.
• Confidence using computer systems and handling administrative tasks.
• A team-focused attitude and willingness to learn.
• A current driver's licence.
• Experience with dealership systems and manufacturer service processes would be an advantage.

Responsibilities

• Welcoming customers and discussing their vehicle's service or repair needs.
• Preparing repair orders and explaining recommended work.
• Keeping customers updated on the progress of their vehicle.
• Liaising with technicians and the workshop team to manage workflow.
• Handling customer questions and concerns in a professional, helpful way.
• Supporting a positive experience from vehicle drop-off through to collection.

Skills

Communication skills

Organisational skills

Computer literacy

Team player

Driver's license

Customer service

Dealership systems

Tools

Dealership systems

Job description

About the role

Join our busy service team and help deliver a great experience for customers across our Ford, Kia and Chery dealerships in Rockdale. You'll be a key link between our customers and workshop team, making sure customers are kept informed and their vehicles are looked after.

Key responsibilities

• Welcoming customers and discussing their vehicle's service or repair needs
• Preparing repair orders and explaining recommended work
• Keeping customers updated on the progress of their vehicle
• Liaising with technicians and the workshop team to manage workflow
• Handling customer questions and concerns in a professional, helpful way
• Supporting a positive experience from vehicle drop-off through to collection

About you

• Experience in a service advisor or customer-facing automotive role
• Strong communication and customer service skills
• Good organisation and the ability to manage competing priorities
• Confidence using computer systems and handling administrative tasks
• A team-focused attitude and willingness to learn
• A current driver's licence
• Experience with dealership systems and manufacturer service processes would be an advantage

About us

Australian Automotive Group is a leading player in the automotive trades and services sector. We are dedicated to delivering quality automotive solutions and maintaining excellence across all our operations. With a strong commitment to innovation and customer satisfaction, we have established ourselves as a trusted name in the industry.. We value integrity, teamwork and a commitment to continuous improvement, and we seek team members who share these values.

We are committed to supporting the professional development and wellbeing of our team members. We offer competitive remuneration packages, ongoing training and development opportunities to help you advance your career within our organisation. We provide a supportive work environment where your contributions are valued and recognised. We believe in fostering a positive workplace culture that encourages innovation, collaboration and continuous improvement.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?