Service Advisor

scenicmotors; Beaudesert; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Full training

Career development

Equal opportunity employer

Job summary

Scenic Motors is seeking an experienced service advisor to join our dealership team in Beaudesert, Queensland. You will provide an outstanding customer experience, greet guests at the service department, and coordinate delivery times with customers while keeping them informed about servicing progress.

You will liaise with the workshop to ensure jobs are completed on time, obtain accurate pricing, and prepare invoices.

Qualifications

• Professional, polished presentation with a focus on customer service.
• Team player with can-do attitude.
• Excellent communication skills (written and verbal).
• Ability to prioritise workload and meet deadlines.
• Good computer literacy with experience using CRM systems.
• Current Drivers License

Responsibilities

• Providing an outstanding customer experience.
• Greeting guests on arrival at the dealership's service department.
• Coordinate the delivery time or pick up with each customer.
• Keeping customers up to date on the servicing of their vehicle.
• Liaising with team to ensure jobs are completed within the allocated time.
• Obtaining accurate pricing and preparing invoices.
• Handling complaints and ensuring prompt issue resolution.

Skills

Customer service

Communication

Teamwork

Prioritisation

Tools

CRM systems

Job description

Scenic Motors has cultivated a culture where people feel included, supported, and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision it makes for a pretty great place to work.

The Role:

We are looking for an experienced service advisor to join our team at our dealership. You will be responsible for:

Providing an outstanding customer experience

Greetingguests on arrival at the dealership's service department;

Coordinate the delivery time or pick up with each customer

Keeping customersup to dateon the servicing of their vehicle;

Liaising with team to ensure jobs are completed within the allocated time

Obtaining accurate pricing and preparing invoices

Handlingcomplaints and ensuring prompt issue resolution;

Selection Criteria

Professional, polished presentation with a focus on customer service

Team player with can do attitude

Excellent communication skills (written and verbal)

Ability to prioritise workload and meet deadlines

Good computer literacy with experience using CRM systems desired

Current Drivers License

Industry-leading remuneration and commission package

Great team culture working in a supportive and rewarding environment.

Career stability with real opportunities for development.

Full Training provided

At Scenic Motors, we provide a safe team environment that fosters development and career progression We are committed to providing equal employment opportunities and embracing diversity to the benefit of all.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service adviser?
• How much notice are you required to give your current employer?
• Do you have customer service experience?