Service Advisor

Phil Gilbert Motor Group; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Phil Gilbert Motor Group in Croydon is seeking a Service Advisor, either trainee or experienced, to join a high-performing team. You will be the first point of contact for customers, handling bookings, enquiries and estimates, and coordinating with the workshop to ensure timely completion and accurate cost explanations.

The role emphasizes customer service excellence, clear communication, and accurate administrative work, with standard Monday to Friday hours and opportunities to grow within the

Qualifications

• Experience as a Service Advisor or transferable customer service skills.
• Strong communication and problem-solving skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• High attention to detail and a process-driven mindset.
• Current NSW driver's licence.
• A genuine passion for customer service and the auto industry.

Responsibilities

• Be the first point of contact for customers, delivering exceptional service from booking through to vehicle collection.
• Manage customer enquiries, service bookings, and daily appointments.
• Liaise with the Workshop Controller to ensure vehicles are completed on time and customer expectations are met.
• Prepare accurate service estimates and explain recommended work and associated costs.
• Keep customers informed throughout the repair process, including any changes to timing or costs.
• Coordinate future bookings to maximise workshop efficiency and customer satisfaction.
• Resolve customer concerns professionally and efficiently.
• Deliver vehicles back to customers, clearly explaining the work completed and any associated charges.
• Complete all administrative tasks in line with dealership procedures and manufacturer warranty requirements.

Skills

Customer service

Communication

Problem solving

MS Office

Tools

MS Office

Job description

Join the team at Phil Gilbert Motor Group, a trusted name in the automotive industry for over 35 years. As part of the 4K Automotive Group, Phil Gilbert spans across two locations and is a leading multi-franchise dealership representing Toyota, Hyundai and Kia. We’re all about making car ownership easy, stress-free, and enjoyable for our customers - and that’s where you come in!

We’re looking for an enthusiastic and customer-focused Service Advisor (trainee or experienced) to join our high-performing team in Croydon.

About the Role

• Be the first point of contact for customers, delivering exceptional service from booking through to vehicle collection.
• Manage customer enquiries, service bookings, and daily appointments.
• Liaise with the Workshop Controller to ensure vehicles are completed on time and customer expectations are met.
• Prepare accurate service estimates and explain recommended work and associated costs.
• Keep customers informed throughout the repair process, including any changes to timing or costs.
• Coordinate future bookings to maximise workshop efficiency and customer satisfaction.
• Resolve customer concerns professionally and efficiently.
• Deliver vehicles back to customers, clearly explaining the work completed and any associated charges.
• Complete all administrative tasks in line with dealership procedures and manufacturer warranty requirements.

Working Hours

Monday to Friday: 7:30am – 5:00pm

Who Are You?

We welcome both experienced Service Advisors and those keen to start their career in automotive service. Ideally, you’ll bring:

• Previous experience as a Service Advisor, in automotive service costing, or transferable customer service skills (retail/hospitality/admin)
• Strong communication and problem-solving skills
• Proficiency in MS Office (Word, Excel, Outlook)
• High attention to detail and a process-driven mindset
• Current NSW driver’s licence
• A genuine passion for customer service and the auto industry

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

• Reward and recognition programs - celebrating milestones, service awards, and birthdays.
• Staff referral bonuses and team perks
• Ongoing career development through internal training and manufacturer-accredited programs
• Employee Assistance Program (EAP)

• Only shortlisted applicants will be contacted.
• Applicants must reside in Australia and hold full working rights.

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.

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