Service Advisor

Alan Mance Motors; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Weekdays only

Salary plus commission

Uncapped earnings potential

Job summary

Alan Mance Motors Footscray is seeking a motivated Service Advisor to join our busy automotive service department. You will bridge the gap between customers and workshop, delivering clear communication and professional advice from booking to vehicle collection.

Reporting to the service team, you will greet customers, book servicing, discuss repairs, and liaise with technicians to manage workflow while maintaining accurate records and ensuring high standards of customer service.

Qualifications

• Strong customer service and communication skills.
• Ability to manage competing priorities in a busy workshop.
• Professional, friendly and confident approach when dealing with customers.
• Good organisational skills and attention to detail.
• Proactive attitude and the ability to work effectively as part of a team.
• Genuine interest in the automotive industry.
• Current and valid driver’s licence is essential.

Responsibilities

• Greeting customers and building strong, professional relationships.
• Booking vehicles for servicing, repairs, maintenance and diagnostic work.
• Discussing customer concerns and accurately recording repair requirements.
• Liaising with technicians and workshop controllers to manage workflow and repair progress.
• Preparing repair orders, estimates and service quotations.
• Communicating recommended repairs, obtaining customer authorisation and following up on outstanding work.
• Keeping customers informed about vehicle progress, costs and completion times.
• Identifying additional service and repair opportunities where appropriate.
• Ensuring repair orders, customer details and invoices are completed accurately.
• Delivering a high standard of customer service while contributing to the overall performance of the service department.

Skills

Customer service

Communication skills

Prioritisation

Organisational skills

Team player

Tools

ERA Power

Job description

Monday to Friday | No weekends | Attractive salary + commission | Uncapped earning potential

Service Advisor – Automotive Dealership

Alan Mance Motors | Footscray, VIC

Alan Mance Motors Footscray is a family owned business with around for 45 years. We are looking for a motivated, customer-focused Service Advisor to join our busy automotive service department.

Whether you are an experienced dealership Service Advisor or an experienced mechanic looking to move off the tools and into a customer-facing role, we would love to hear from you.

Ready for your next career move?

What’s in it for you?

• Monday to Friday roster – enjoy your weekends off.

• Attractive salary plus commission – your hard work and results are rewarded.

• Uncapped earning potential – the opportunity to increase your earnings through performance.

• Join an established, family-owned automotive business with around 45 years of history.

• Work with a supportive team in a busy dealership environment.

• Develop your career and build long-term customer relationships.

• Opportunity for experienced automotive technicians to transition into service advising.

About the role

As a Service Advisor, you will be the key link between our customers and workshop team. You will ensure customers receive clear communication, professional advice and a positive service experience from booking through to vehicle collection.

Your responsibilities will include:

• Greeting customers and building strong, professional relationships.

• Booking vehicles for servicing, repairs, maintenance and diagnostic work.

• Discussing customer concerns and accurately recording repair requirements.

• Liaising with technicians and workshop controllers to manage workflow and repair progress.

• Preparing repair orders, estimates and service quotations.

• Communicating recommended repairs, obtaining customer authorisation and following up on outstanding work.

• Keeping customers informed about vehicle progress, costs and completion times.

• Identifying additional service and repair opportunities where appropriate.

• Ensuring repair orders, customer details and invoices are completed accurately.

• Delivering a high standard of customer service while contributing to the overall performance of the service department.

What we’re looking for

Ideally, you will have:

• Strong customer service and communication skills.

• The ability to manage competing priorities in a busy workshop.

• A professional, friendly and confident approach when dealing with customers.

• Good organisational skills and attention to detail.

• A proactive attitude and the ability to work effectively as part of a team.

• A genuine interest in the automotive industry.

• A current and valid driver's licence, which is essential for this role.

Experience with ERA Power dealer management software will be highly regarded, but is not essential.

Join Alan Mance Motors Footscray and take the next step in your career.