Service Advisor

Vitality Recruitment; Gold Coast City; On-site; AUD 65,000 - 72,000; Full time

Benefits offered by this job

Superannuation

Company car

Career progression

Job summary

Vitality Recruitment is seeking a customer-focused Service Advisor to be the face of the workshop. You will book vehicles, communicate with customers and ensure a great service experience from start to finish.

Based in a modern service centre, you’ll liaise with technicians to track progress, provide updates and manage expectations. A proven background in automotive customer service and strong communication are essential.

Qualifications

• Proven experience as a service advisor or customer-facing automotive role.
• Good understanding of vehicle servicing and repairs.
• Excellent communication and customer service skills.
• Strong organisation and time management to juggle multiple jobs.

Responsibilities

• Greet customers, assess service needs and book vehicles in.
• Explain recommended work, quotes and timeframes clearly.
• Coordinate job progress with workshop technicians and foreman.
• Provide timely updates and manage expectations on completion.
• Prepare quotes, work orders and invoices accurately.
• Maintain precise service records and customer documentation.
• Handle enquires professionally and resolve issues quickly.
• Identify opportunities for additional services to benefit customers.
• Support workshop scheduling and maintain smooth workflow.
• Contribute to continuous improvement of customer service processes.

Skills

Customer service

Communication

Organisation

Problem solving

Job description

We’re looking for a customer-focused Service Advisor to be the face of our workshop. This is the link between our customers and our technicians, making sure every vehicle gets booked in, communicated on and handed back with a great experience from start to finish.

You’ll work closely with a skilled workshop team in a professional, modern service centre, where your communication and organisation will directly shape customer satisfaction and repeat business.

What You’ll Be Doing

• Greet customers, assess their service and repair needs, and book vehicles in
• Explain recommended work, quotes and timeframes clearly and confidently
• Liaise with workshop technicians and the foreman to coordinate job progress
• Provide customers with timely updates and manage expectations on completion
• Prepare accurate quotes, work orders and invoices
• Maintain precise service records and customer documentation
• Handle enquiries, feedback and concerns professionally, resolving issues quickly
• Identify opportunities to recommend additional services that benefit the customer
• Support workshop scheduling and help keep workflow running smoothly
• Contribute to continuous improvement in customer service processes

What’s on Offer

• Competitive base salary of $65,000 to $72,000 per year plus Super + Car
• Performance bonuses with OTE of $90,000+
• Professional development and training opportunities
• Work in a modern, well-equipped service center
• Supportive management and team environment
• Genuine career progression opportunities

What We’re Looking For

• Proven experience as a service advisor, service coordinator or in a customer-facing automotive role
• Good working knowledge of vehicle servicing and repairs
• Excellent communication and customer service skills
• Strong organisation and time management, with the ability to juggle multiple jobs at once
• Confident, professional manner with customers and colleagues
• Attention to detail and accuracy in quoting and documentation
• Problem-solving ability and a calm approach under pressure