Automotive Service Advisor

CD Motor Group; Melbourne; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Attractive salary with commission

Brand: Hyundai & Kia

Employee discounts on vehicles,finance

Ongoing training and development

Employee Assistance Program

Résumé du poste

Ferntree Gully Hyundai & Kia is seeking an experienced Automotive Service Advisor to join our high-performing team in Melbourne. You’ll be the first point of contact for service customers, building lasting relationships and managing bookings from check-in to vehicle collection.

Join a busy workshop environment where you will clearly communicate progress, identify customer needs and collaborate with technicians to ensure outstanding service and opportunities for additional work.

Qualifications

• 1–2+ years' experience as an Automotive Service Advisor
• Strong automotive industry knowledge
• Excellent communication and relationship-building skills
• The ability to confidently explain repairs and recommendations to customers
• Full unrestricted driver's licence

Responsabilités

• Being the first point of contact for our service customers
• Building strong, lasting customer relationships
• Managing customer service bookings and appointments
• Conducting vehicle check-ins and identifying customer requirements
• Providing clear and professional communication throughout the repair process
• Keeping customers updated on vehicle progress, repairs and additional work
• Preparing job cards, repair orders and invoices
• Liaising closely with technicians, workshop controllers and management
• Identifying and communicating additional service and repair opportunities
• Ensuring vehicles are ready for collection and customers understand the work completed
• Achieving customer satisfaction, retention and performance targets
• Contributing to a positive and productive dealership environment

Connaissances

Customer service

Communication

Relationship-building

Organisation

Attention to detail

Driver's licence

Outils

ERA Power DMS

Description du poste

Ferntree Gully Hyundai & Kia | Full-Time | Monday–Friday

Join a high-performing dealership representing two of Australia's leading automotive brands.

Are you an experienced Automotive Service Advisor looking for your next opportunity?

Ferntree Gully Hyundai & Kia is seeking a customer-focused, driven and professional Service Advisor to join our growing team.

This is an opportunity to work in a supportive, high-performing dealership, where your customer service skills, automotive knowledge and ability to build relationships will be genuinely valued.

If you enjoy a busy workshop environment, love dealing with customers and take pride in delivering an exceptional experience from check-in to vehicle collection, we want to hear from you!

Why Join Ferntree Gully Hyundai & Kia?

• Attractive salary + industry-leading commission structure
• Work with the Hyundai & Kia brands
• Employee discounts on vehicles, finance, servicing and insurance
• Supportive and experienced management team
• Ongoing training and professional development
• Access to Employee Assistance Program
• Be part of a team committed to delivering an outstanding customer experience

What You'll Be Doing

• Being the first point of contact for our valued service customers
• Building strong, lasting customer relationships
• Managing customer service bookings and appointments
• Conducting vehicle check-ins and accurately identifying customer requirements
• Providing clear and professional communication throughout the repair process
• Keeping customers updated on vehicle progress, repairs and additional work
• Preparing job cards, repair orders and invoices
• Liaising closely with technicians, workshop controllers and management
• Identifying and communicating additional service and repair opportunities
• Ensuring vehicles are ready for collection and customers understand the work completed
• Achieving customer satisfaction, retention and performance targets
• Contributing to a positive and productive dealership environment

What We're Looking For

• Professional, energetic and genuinely enjoys helping customers.
• 1–2+ years' experience as an Automotive Service Advisor
• Strong automotive industry knowledge
• Exceptional communication and relationship-building skills
• Excellent organisation and attention to detail
• The ability to confidently explain repairs and recommendations to customers
• A strong understanding of customer service and retention
• The ability to work effectively in a fast-paced workshop environment
• A positive, proactive and team-focused attitude
• Full unrestricted driver's licence
• Experience with ERA Power DMS is advantageous
• Previous Hyundai and/or Kia experience is highly regarded
• Most importantly, you'll have a genuine commitment to providing an experience that makes customers want to come back to us again and again.

Ferntree Gully Hyundai & Kia is part of the Autopact Group, one of Australia's leading automotive dealership networks, representing 39 brands across 35 dealerships.

Our philosophy is simple:

"For everyone to Drive Away Happy – every time."

We believe our people are the key to delivering that promise.

You’ll be joining an organisation that values teamwork, development, performance and career progression, with opportunities to build your career across the broader Autopact network.

If you're an experienced Service Advisor who wants to join a professional, supportive and high-performing dealership, we'd love to hear from you.