Automotive Service Advisor — Customer Experience Lead

Tony White Group; Mornington; Sur place; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration package

Permanent full-time position

Career development and internal growth

Ongoing training and professional dev.

Supportive team environment

Five-day working week

Employee discounts via Flare

Fitness Passport access

Résumé du poste

Tony White Group in Mornington is seeking a customer-focused Service Advisor to join the Service Department. You will coordinate vehicle servicing, liaise with customers, and keep them informed throughout the repair process.

Experience in a dealership and ERA Power knowledge are advantageous. Earn from a competitive remuneration package in a permanent full-time role with Mornington Ford & Kia.

Qualifications

• Experience as a Service Advisor is highly regarded but not essential.
• Experience within a dealership environment is preferred.
• ERA Power experience is advantageous.
• Exceptional customer service skills with the ability to build rapport with a diverse range of customers.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Ability to work autonomously and as part of a team in a fast-paced environment.
• Professional presentation with a positive, proactive attitude.
• Strong negotiation and problem-solving skills.
• Honest, reliable and flexible with a commitment to delivering quality customer service.
• A current unrestricted Australian Driver's Licence.

Responsabilités

• Welcome customers and manage the service check-in process
• Liaise with customers regarding servicing, repairs and maintenance requirements
• Explain recommended service work and provide accurate estimates
• Maintain regular communication with customers throughout the repair process
• Coordinate with Technicians to ensure work is completed efficiently and on time
• Respond to customer enquiries via phone, email and in person
• Prepare service documentation and invoices
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction
• Contribute to a positive, collaborative and customer-focused team environment

Connaissances

Customer service

Communication

Time management

Teamwork

Outils

ERA Power

Description du poste

Tony White Group in Mornington is seeking a customer-focused Service Advisor to join the Service Department. You will coordinate vehicle servicing, liaise with customers, and keep them informed throughout the repair process.

Experience in a dealership and ERA Power knowledge are advantageous. Earn from a competitive remuneration package in a permanent full-time role with Mornington Ford & Kia.