Service Administrator: On-Call Support & Site Training

CarCram Pty Ltd; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Professional working environment

Professional development

Collaborative culture

Workplace benefits

Work-life balance

Inclusive environment

Job summary

CarCram Pty Ltd in Port Melbourne, VIC, seeks a dedicated Service Administrator to join our team in a full-time capacity. You will support service delivery, coordinate administrative tasks, manage records, and handle customer inquiries via phone and email.

On-call support and site visits for training/inductions are part of this role. Ideal candidates will have proven admin experience, strong organisation, and proficiency in Microsoft Office.

Qualifications

• Proven experience in an administrative or office support role.
• Excellent organisational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency with Microsoft Office Suite and general IT literacy.
• Attention to detail and accuracy in record keeping.
• Ability to work independently and in a team.

Responsibilities

• Manage and coordinate administrative functions to support service delivery and operational efficiency.
• Schedule appointments, manage calendars and staff availability.
• Process and maintain accurate records, documentation and filing systems.
• Handle customer inquiries with professional communication via phone, email and other channels.
• Prepare reports, correspondence and administrative documents as required.
• Liaise with internal teams and external stakeholders to facilitate service operations.
• Manage office supplies, equipment and inventory levels.
• Assist with meetings, events and facility management tasks.
• Maintain confidentiality and adhere to company policies and procedures.
• Assist with data entry and database management tasks.
• Provide on-call phone support as required.
• Visit sites to provide user training and inductions.

Job description

CarCram Pty Ltd in Port Melbourne, VIC, seeks a dedicated Service Administrator to join our team in a full-time capacity. You will support service delivery, coordinate administrative tasks, manage records, and handle customer inquiries via phone and email.

On-call support and site visits for training/inductions are part of this role. Ideal candidates will have proven admin experience, strong organisation, and proficiency in Microsoft Office.