Service Administrator

CarCram Pty Ltd; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Professional working environment

Professional development

Collaborative culture

Workplace benefits

Work-life balance

Inclusive environment

Job summary

CarCram Pty Ltd in Port Melbourne, VIC, seeks a dedicated Service Administrator to join our team in a full-time capacity. You will support service delivery, coordinate administrative tasks, manage records, and handle customer inquiries via phone and email.

On-call support and site visits for training/inductions are part of this role. Ideal candidates will have proven admin experience, strong organisation, and proficiency in Microsoft Office.

Qualifications

• Proven experience in an administrative or office support role.
• Excellent organisational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency with Microsoft Office Suite and general IT literacy.
• Attention to detail and accuracy in record keeping.
• Ability to work independently and in a team.

Responsibilities

• Manage and coordinate administrative functions to support service delivery and operational efficiency.
• Schedule appointments, manage calendars and staff availability.
• Process and maintain accurate records, documentation and filing systems.
• Handle customer inquiries with professional communication via phone, email and other channels.
• Prepare reports, correspondence and administrative documents as required.
• Liaise with internal teams and external stakeholders to facilitate service operations.
• Manage office supplies, equipment and inventory levels.
• Assist with meetings, events and facility management tasks.
• Maintain confidentiality and adhere to company policies and procedures.
• Assist with data entry and database management tasks.
• Provide on-call phone support as required.
• Visit sites to provide user training and inductions.

Job description

CarCram Pty Ltd is seeking a dedicated and organised Service Administrators to join our team in Port Melbourne, VIC. These are full-time positions that play a crucial operational role in supporting the smooth delivery of our services. As Service Administrator, you will be the backbone of our administrative operations, ensuring that all systems, processes and communications are managed efficiently to support our business objectives and customer satisfaction.

What you'll be doing

• Managing and coordinating administrative functions to support service delivery and operational efficiency
• Scheduling appointments, managing calendars and coordinating staff availability
• Processing and maintaining accurate records, documentation and filing systems
• Handling customer inquiries and providing responsive, professional communication via phone, email and other channels
• Preparing reports, correspondence and administrative documents as required
• Liaising with internal teams and external stakeholders to facilitate smooth service operations
• Managing office supplies, equipment and inventory levels
• Supporting the organisation of meetings, events and facility management activities
• Maintaining confidentiality and adhering to company policies and procedures
• Assisting with data entry and database management tasks
• IMPORTNAT NOTE: Sharing on-call phone support
• IMPORTANT NOTE: Visiting our sites to provide user training and inductions

What we're looking for

• Proven experience in an administrative or office support role, ideally within a service-oriented environment
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Strong written and verbal communication abilities with professional customer service skills
• Proficiency in Microsoft Office Suite and general IT literacy
• Attention to detail and accuracy in record keeping and documentation
• Ability to work independently and collaboratively within a team environment
• Reliability, discretion and a commitment to maintaining professional standards
• Problem-solving mindset with a flexible approach to changing priorities
• Experience with scheduling software or customer management systems is advantageous
• Neat appearance to suit a professional role

What we offer

• competitive remuneration
• a professional working environment
• opportunities for professional development
• Our team enjoys a collaborative culture where your contributions are recognised and valued
• range of workplace benefits
• prioritise work-life balance
• fostering an inclusive environment where all employees can thrive

About us

CarCram Pty Ltd is a dynamic organisation dedicated to delivering quality service solutions. Located in Port Melbourne, we pride ourselves on our professional approach, customer-focused values and commitment to operational excellence. Our team is composed of dedicated professionals who work collaboratively to achieve our business objectives and maintain the high standards our clients expect.