Service Administrator

FLIR Maritime Asia Pty Ltd; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

FLIR Maritime Asia Pty Ltd in Frenchs Forest NSW is seeking a Service Administrator to support repairs, warranty claims, stock management and customer enquiries.

You will coordinate repairs end-to-end, prepare quotes and invoices, maintain stock accuracy, and keep customers and dealers updated on progress. Strong organisational and communication skills, plus MS Office proficiency, are essential.

Qualifications

• Experience in administration, customer service or a similar role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Confident using computer systems and Microsoft Office.
• Able to work independently and manage competing priorities.
• Positive, proactive and professional approach.

Responsibilities

• Coordinate customer repairs from receipt through to return.
• Prepare quotes, invoices and process payments.
• Manage warranty claims, returns and service records.
• Maintain service stock and inventory accuracy.
• Keep customers and dealers updated on repair progress.
• Assist with customer enquiries and issue resolution.
• Support training administration and service reporting.

Skills

Customer service

Organization

Attention to detail

Communication

Independence

Tools

Microsoft Office

Job description

FLIR Maritime Asia Pty Ltd – Frenchs Forest NSW

Help keep our service team running smoothly.

We're looking for an organised and customer-focused Service Administrator to support repairs, warranty claims, stock management, and customer enquiries.

What You'll Do

• Coordinate customer repairs from receipt through to return


• Prepare quotes, invoices and process payments


• Manage warranty claims, returns and service records


• Maintain service stock and inventory accuracy


• Keep customers and dealers updated on repair progress


• Assist with customer enquiries and issue resolution


• Support training administration and service reporting

About You

• Experience in administration, customer service or a similar role


• Strong organisational skills and attention to detail


• Excellent communication and customer service skills


• Confident using computer systems and Microsoft Office


• Able to work independently and manage competing priorities


• Positive, proactive and professional approach

Why Join Us?

You'll be part of a supportive team in a varied role where your contribution directly impacts customer satisfaction and service success.