Service Coordinator

Adaptalift Group; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after probation

Career development opportunities

Full-time position

Team environment

Discounts & celebrations

Job summary

Adaptalift Group is seeking a Service Coordinator to support our National Operations team from Springvale. The role involves coordinating preventative maintenance, breakdowns, and service quotations, with regular updates to customers and collaboration across internal teams.

This is a full-time position offering a flexible hybrid work arrangement after probation (3 days in the office, 2 days from home) and opportunities for career growth within a national organisation.

Qualifications

• Experience in a customer-focused, maintenance scheduling or service coordination role.
• Background in a dealership or similar environment is advantageous.
• Strong decision-making and prioritisation skills to deliver excellent customer service.
• Proficient in MS Office Suite with strong administrative skills.
• A confident communicator who enjoys working in a fast-paced, team-oriented environment.

Responsibilities

• Coordinate preventative maintenance, breakdowns, repairs, and scheduled inspections
• Prepare and convert service and repair quotations, including parts interpretation and labour estimation
• Provide regular, proactive updates to customers on the status of their repairs and quotations
• Follow up and negotiate positive outcomes that drive maintenance and service growth
• Collaborate with internal teams to ensure timely and efficient service delivery
• Enjoy a role with plenty of variety – no two days are the same!

Skills

Customer-focused

Maintenance scheduling

Service coordination

MS Office

Communication

Tools

MS Office Suite

Job description

About Us:

As one of Australia’s largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business. Employing more than 600 people across Australia, our team members enjoy making a real difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.

Our Operations Support team is growing, and we have a key opportunity for a Service Coordinator to join our National Operations team based in Springvale. This important role supports our national product and service delivery by coordinating mechanical services, repairs, and product support for customers in a fast-paced, dynamic environment.

What You Will Be Doing Day-to-Day:

• Coordinate preventative maintenance, breakdowns, repairs, and scheduled inspections
• Prepare and convert service and repair quotations, including parts interpretation and labour estimation
• Provide regular, proactive updates to customers on the status of their repairs and quotations
• Follow up and negotiate positive outcomes that drive maintenance and service growth
• Collaborate with internal teams to ensure timely and efficient service delivery
• Enjoy a role with plenty of variety – no two days are the same!

What’s in it for You:

• Flexible hybrid work arrangement after probation – work 3 days in the office and 2 days from home
• Opportunity to grow your career in a national support role
• Stable, full-time position within a respected Australian company
• A supportive, collaborative team environment
• Retail, fuel & grocery discounts + employee milestone celebrations
• Wellbeing support and employee celebrations

What We’re Looking For:

• Experience in a customer-focused, maintenance scheduling or service coordination role
• Background in a dealership or similar environment is advantageous
• Strong decision-making and prioritisation skills to deliver excellent customer service
• Proficient in MS Office Suite with strong administrative skills
• A confident communicator who enjoys working in a fast-paced, team-oriented environment