Service Administrator

Hitachi Construction Machinery; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Career stability

Culture of support

Parental leave

Health benefits

Referral program

Training & development

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd is seeking a motivated Administrative team member in the Service Department at the Cavan branch. This permanent full-time role offers variety, stability, and a collaborative team environment.

Reporting to Administration Manager, you will handle service jobs, processing orders and timesheets, and provide outstanding customer service while supporting branch administration tasks.

Qualifications

• Experience in a busy office environment.
• Excellent communication skills, both written and spoken.
• Proficient in MS Office suite and data entry.

Responsibilities

• Open and close service jobs and manage service work orders.
• Process timesheets and receipting of Purchase Orders.
• Provide exceptional customer service to branch customers.
• Answer phone enquiries and direct as needed.
• Support the Service Administration tasks to keep the branch running smoothly.

Skills

Positive attitude

Detail-oriented

Verbal & written communication

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.

The Opportunity

HCA is seeking a motivated, energized and well-presented team player to join our Administrative Team within the Service Department at our Cavan branch. This is a permanent, full-time opportunity offering variety, stability, and the chance to be part of a supportive and collaborative team environment.

Reporting to the AdministrationManager – key responsibilities will include:

• Opening & closing Service jobs
• Preparing and reviewing service work orders
• Processing timesheets
• Providing exceptional customer service
• Creating & receipting Purchase Orders
• Answering and directing phone enquiries
• Supporting the branch with other general Service Administration tasks

About you

• You bring a positive,“glass half full” attitude and a willingness to be a part of the team
• You have an eye for the details.
• Possess a sound level of computer literacy, including Microsoft Word, Excel, Outlook, and PowerPoint
• Demonstrate strong verbal and written communication skills
• Have previous administration experience in a busy office environment
• Experience within a service, workshop, or warranty environment is not essential but will be highly regarded

Hitachi Benefits - What's on Offer

• Competitive Remuneration: Attractive base salary + super + biannual bonuses
• Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
• Career: Permanent position in a leading OEM with long term job security
• Culture: Supportive branch culture where your contributions are valued
• Paid Parental Leave Policy
• Health: Discounted health insurance policy + Employee Assistance Program to support our employees and their families
• Referral Program: Successfully refer a friend and earn cash!
• Professional Development: Opportunities for ongoing training and professional development

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.