Administration Support Officer

Etax; Melbourne; Hybrid; AUD 81.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive compensation and bonus

Safety-focused culture

Community volunteering program

Opportunity for career development

Zusammenfassung

Aggreko in Melbourne is seeking an Administration Support Officer for a full-time, hybrid role (3 days in Braeside office, 2 days from home). You will handle customer calls and emails, coordinate orders, support sales activities, and maintain accurate customer data to improve satisfaction and retention.

The position offers competitive compensation, a safety-focused culture, a community volunteering program, and opportunities for career development.

Qualifikationen

• Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting.
• Strong PC literacy in a Microsoft environment, ideally also having ERP system experience.
• Proven customer focus with a strong sense of urgency for creative solutions.
• Excellent communication and inter-personal skills.

Aufgaben

• Handle incoming customer calls and emails to address equipment, service, or contract issues.
• Locate and coordinate supplies from internal and external sources to fulfill orders in a cost effective manner.
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
• Ensure the accuracy and efficiency of contacts and customer / job data.
• Contracts management into Aggreko system.
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis.

Kenntnisse

Customer service

MS Office

Communication

Time management

Problem solving

Teamwork

Tools

ERP system

Jobbeschreibung

Showing 2764 Administration Support Officer jobs in Melbourne

Bring your energy to Aggreko as Administrator / Admin Support Officer for our Hire Coordination team based in Braeside. You’ll be responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service. This full-time role will require you to work 3 days a week in our Braeside office and 2 days a week from home.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as Admin Support Officer:

• Handle incoming customer calls and emails to address equipment, service, or contract issues
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process
• Ensure the accuracy and efficiency of contacts and customer / job data
• Contracts management into Aggreko system
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis

You are / have:

• Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting
• Strong PC literary in a Microsoft environment, ideally also having ERP system experience
• Proven customer focus with a strong sense of urgency for creative solutions
• Excellent communication and inter-personal skills
• Have a collaborative style with a decisive, results-oriented approach
• Excellent problem solving and time management skills, able to self-direct and self-manage
• The drive to further develop your skills and progress your career within the team
• A support mentality and can-do attitude
• The desire to build your skills and experience and progress within the hire coordination team
• Able to work in our Braeside office Monday -Wednesday (8:50am – 5pm), with the flexibility to vary your days as the business requires
• An appropriate home office set up including dedicated work area and multiple screens to enable systems functionality

Here’s what you’ll get:

• Competitive compensation and bonus
• Safety-focused culture
• Community volunteering program
• Opportunity for career development

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

$81,496 - $90,227 (excluding superannuation)

Work type

Ongoing, full time. Hybrid – 3 days WFH, 2 in-office (Level 24, 1 Spring Street Melbourne)

About the Role

Reporting to the Team Leader, Resolutions, the role involves supporting the assessment of complaints, managing phone and general enquiries, liaising with internal and external stakeholders, and preparing documentation to support our functions with Victoria Police and other agencies. The position also provides administrative assistance to CAT to support effective and timely decision-making, and the assessment of medical information.

We are looking for candidates with, including but not limited to, the below experience and capabilities:

• Experience in providing high-quality administrative support in a fast-paced multimodal environment
• Strong ability to interpret and apply relevant legislation, policies, and procedures
• Highly developed written and verbal communication skills, including the ability to translate complex information for diverse audiences, and
• Exceptional attention to detail and commitment to accuracy.

For further information, please see the attached Position Description.

Qualifications

N/A

Further Information

For a confidential discussion, please contact Gareth Niall, Team Leader, Resolutions via email at (emailprotected).

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

A Workplace committed to safety and wellbeing

ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.

Diversity and Inclusion

ST Vic’s broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.

Learning and Development

We want you to grow, develop and learn with us! ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.

Applications close at midnight Wednesday 28 October 2026.