Field Service Technician

SKIDATA; City of Melbourne; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Tools provided

Mobile phone

Laptop

Base salary

Zusammenfassung

SKIDATA is seeking a proactive Field Service Technician for our Port Melbourne office to support software and hardware across customer sites. You will install, commission, and maintain field equipment, working both in the field and remotely as needed.

Your role involves configuring virtual environments, testing equipment, and providing timely service with a focus on customer satisfaction. Full-time role with company vehicle, tools, and modern devices provided.

Qualifikationen

• Experience with Windows Server/Client and Linux
• Experience with computer networks and TCP/IP
• Familiarity with virtualization (VMware)
• Basic SQL/database knowledge
• Strong teamwork and customer service orientation

Aufgaben

• Ensure jobs are completed in Service Now in a timely manner
• Install and commission paperwork and equipment
• Complete warranty and repair paperwork and parts requests
• Maintain accurate records of parts and equipment
• Observe, test, and monitor equipment functioning
• Respond to management requests and After Hours procedures
• Carry tools and equipment to sites and commission field equipment

Kenntnisse

Windows OS

Linux

Networking

VMware

SQL basics

Electrical basics

Team player

Customer service

Field support

Documentation

Tools

Service Now

VMware ESXi

Networking hardware

Jobbeschreibung

Skidata is the global leader in Parking, People, and Mountain access. Based in our Port Melbourne Office we are looking for a motivated person to join our service team in the field.

The key function of this role is to provide service to our various customers with both software and hardware support and maintenance of our systems. Break-fix repairs both in the field and remotely are key to the success of this role.

As part of the role, you will be involved with our software suite, which includes creating virtual environments using Microsoft, ESX, and Linux tools. Programming and commissioning of field equipment across a range of sites.

This role has growth opportunities within our Project and Solutions teams by providing support in the deployment of National projects. As well as the development of locally produced software.

As part of the remuneration, the package includes:

• attractive base salary
• fully serviced company vehicle
• tools
• mobile phone
• laptop

Key Responsibilities, Tasks, and Activities:

• Ensure jobs are completed in Service Now in a timely manner.
• Complete installation and commission paperwork.
• Completion of warranty and repair spare parts paperwork.
• Submit purchase requests for local parts.
• Take responsibility for accurate record-keeping of parts in your possession.
• Notify the manager of any key developments and potential faults.
• Respond to manager requests in a timely manner.
• Complete administrative tasks associated with After Hours and Callouts procedures.
• Install and fit equipment.
• Take and maintain all appropriate gear to sites.
• Commission equipment (software and hardware).
• Observe, test, and monitor equipment functioning.

Skills & Knowledge:

• High level of technical competence and interest in continuous improvement.
• Experienced in operating systems (e.g. MS Windows server/client, Linux).
• Experienced in computer networks (e.g. Ethernet, TCP/IP, firewalls).
• Knowledge in virtualization technologies (e.g. VMWare).
• Basic understanding of databases (e.g. MS SQL).
• Basic electrical and electronic principles
• Ability to work as part of a team or independently.
• Desire to continuously learn and refine skills and train colleagues.
• Commitment to customer service excellence.
• Well organized and the ability to prioritize.
• Knowledge of SKIDATA equipment an advantage or demonstrated ability to learn and become competent in highly technical products.
• Experience with field support of electronic equipment, servers, networking and/or preventative maintenance of electronic equipment advantageous
• Effective communication skills with all stakeholders

** no agencies, please. Must have full-time working rights in Australia.