Customer Service Officer

PrixCar Services Pty; Adelaide; Presencial; AUD 32.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Rewards program

Training & mentoring programs

Lunch & learn sessions

Cadetships & Apprenticeships

Descripción de la vacante

PrixCar Services Pty is seeking a customer liaison officer to support administration, quoting, bookings, and accounts tasks in a busy automotive logistics environment in Adelaide. The role is permanent part-time with hours 11:30 am to 4:30 pm, five days per week, offering a friendly team and training opportunities.

The successful candidate will be detail‑oriented, capable of multitasking, and adept at communicating with customers and internal teams to ensure smooth operations and accurate

Formación

• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in data entry and management systems.
• Experience in customer service or administrative roles preferred.
• Proficient in Microsoft Office applications.

Responsabilidades

• Provide general administrative and clerical support across communication channels.
• Investigate and resolve customer issues by liaising with internal and external stakeholders.
• Manage front desk and reception duties as required.
• Develop and maintain customer relationships and profiles.
• Process quotes, bookings, orders and invoices; raise purchase orders when needed.
• Enter orders and pricing accurately into the systems and generate reports.

Conocimientos

Organizational skills

Communication

Data entry

Customer service

Microsoft Office

Team player

Herramientas

MS Office

Descripción del empleo

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. We pride ourselves on delivering exceptional service and innovative solutions to our clients.Join us in making a difference in the lives of our customers while advancing your career in a supportive team.

We are currently seeking a passionate, customer focused Customer Liaison Officer to join our team and assist in a broad range of administrative activities. This is a Permanent Part-time opportunity with working hours between 11:30 am to 4:30 pm spread over 5 days/week.

The Position:

The Customer Liaison Officer plays a crucial role in providing seamless support to our customers and maintaining efficient operational processes. This position involves a variety of administrative tasks aimed at enhancing customer experience and ensuring accurate documentation. You will be responsible for quoting, booking, order entry, and managing accounts payable tasks, including raising purchase orders. Your attention to detail will be key in entering orders and pricing into our systems promptly and accurately.

What you will do:

• Provide general administrative and clerical support, delivering a personalised and professional service to customers across multiple communication channels
• Investigate and resolve customer issues/ requests by liaising effectively with both internal and external stakeholders to ensure seamless operations
• Manage front desk and reception duties, as required
• Develop and maintain excellent customer service relations and profile
• Arrange for company fleet registration, preparation; ordering panel parts and coordination.
• Accurately enter orders and pricing into the internal system
• Prepare quotes, process bookings, and handle order entry efficiently
• Generate reports and invoices as required by the team or management
• Assist with accounts payable tasks and raise purchase orders in a timely mannerArrange for delivery of vehicles to dealer or other destination when vehicles are ready for pick-up
• Work collaboratively with team members to meet KPIs and service targets
• Undertake other tasks and responsibilities as directed by management

What you will bring:

• Strong organizational and multitasking skills
• Excellent communication abilities, both verbal and written
• Proficiency in data entry and management systems
• Experience in customer service or administrative roles preferred
• Proficient Microsoft applications
• People person with a 'can do' attitude who is passionate, energetic and shows initiative
• Organised with excellent communication and interpersonal skills
• Flexible and a team player
• Previous experience in administrative controls/ procedures / co-ordination
• Experience with purchase orders and invoicing
• The ability to multi task and meet deadlines is essential

What we are offering:

• Permanent Part-time opportunity | 11:30 am to 4:30 pm working hours - 5 weekdays
• Reward and Recognition programs
• Be a part of supportive and friendly team
• Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
• Exclusive benefits and discounts from our partners, employee referral program, service recognition

The ideal candidate will possess a keen eye for detail, ensuring all tasks are completed with high accuracy. You will be proactive in developing and maintaining customer relationships, contributing to our commitment to exceptional service.

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion.

Prixcar values of Play, Passion and Care underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey!

Please note that all potential Prixcar team members are subject to medical and background checks.

About Prixcar Services

PrixCar Services Pty Ltd, an Australian company with AS/NZS 14001:2004 accreditation, iscommitted to providing quality services to meet our clients' specific needs. These servicesinclude processing, storage, rectification, vehicle commissioning & decommissioning and projectmanagement for Australia's automotive manufacturers, importers, distributors and variousgovernment and private organisations.

Our shareholders allow us access to a global network of companies that specialise in logisticsystems, which are not normally affordable or available to the Australian market.