Service Administrator

SMH Equipment; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Job summary

SMH Equipment in Townsville is seeking a proactive Service Administrator to join our Townsville team. You will support day-to-day administration of service operations, manage work orders and invoicing, and help ensure jobs progress efficiently from start to finish.

The role suits someone with service administration experience who can work closely with technicians, customers and suppliers in a busy workshop environment. A current driver’s licence is required.

Qualifications

• Proficiency in Microsoft 365 and Xero.
• Strong organisational and communication skills.
• Customer-focused approach with the ability to build positive stakeholder relationships.
• Ability to manage competing priorities and work effectively in a busy operational environment.
• Experience using job management, service management or fleet management software (desirable).
• Self-motivated and capable of working independently and collaboratively.
• Current driver's licence.

Responsibilities

• Manage the administrative requirements of service jobs, including work orders, purchase orders, customer invoicing and job close-out activities.
• Build positive relationships with customers, suppliers and internal stakeholders while managing service-related communications and enquiries.
• Coordinate the service inbox and provide general administrative support to the Service Department.
• Work closely with the Branch Manager, Technicians and other business functions; contribute to a positive team environment and assist with leave coverage as required.
• Promote a safe working environment by following company policies and escalating issues when necessary.

Skills

Microsoft 365

Xero

Organisational skills

Communication

Customer relations

Multitasking

Driver's licence

Tools

Job management software

Job description

We are looking for a proactive and organised Service Administrator to join our Townsville team.

Working closely with our Branch Manager and Service Department, you will play a key role in supporting the day-to-day administration of our service operations. You will be responsible for coordinating service-related administration, managing work orders, maintaining accurate records, supporting billing processes, and helping ensure jobs progress efficiently from start to finish.

This role is best suited to someone with previous Service Administration experience who understands the demands of a busy workshop or heavy industry environment. You will enjoy working closely with technicians, customers and suppliers to help keep service operations running smoothly.

KEY RESPONSIBILITIES

Service Administration: Manage the administrative requirements of service jobs, including work orders, purchase orders, customer invoicing and job close-out activities.

Customer & Supplier Support: Build positive relationships with customers, suppliers and internal stakeholders while managing service-related communications and enquiries.

Administrative Support: Coordinate the service inbox and provide general administrative support to the Service Department.

Team Collaboration: Work closely with the Branch Manager, Technicians and other business functions; contribute to a positive team environment and assist with leave coverage as required.

Health & Safety Compliance: Promote a safe working environment by following company policies and escalating issues when necessary.

WHAT YOU'LL BRING

Proficiency in Microsoft 365 and Xero

Strong organisational and communication skills

Customer-focused approach with the ability to build positive stakeholder relationships

Ability to manage competing priorities and work effectively in a busy operational environment

Experience using job management, service management or fleet management software (desirable)

Self-motivated and capable of working independently and collaboratively

Current driver's licence

WHY JOIN US?

At SMH Equipment - we're respectful, honest & transparent in our actions; we succeed by working together. We build meaningful connections with colleagues, clients & business partners. We're rigorous in protecting excellence, always striving to improve & won't be beaten. We embrace innovation & thrive in an evolving landscape. Our WIN/WIN approach means we're committed to outcomes that benefit everyone.

We are looking for the successful candidate to join our team as soon as possible. Applications close Friday 6 November (COB). All applications are treated as Private and Confidential.

Other positions currently available within our team:

Warehouse Storeperson (Townsville based)