Service Administration Officer (Temp to Perm)

Top Office; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

Top Office in Darra, Australia, seeks a Customer Administration Officer for a 3-month temporary assignment. You will handle work orders, invoicing, and bookings, while delivering high-quality customer service to transport industry clients. This is a great entry into ongoing opportunities for the right candidate.

The role requires strong communication, data entry accuracy, and proficiency with Microsoft Office and Navision. On-site hours are Monday to Friday, 9:00 am – 5:00 pm, in Darra.

Qualifications

• Strong customer service and communication skills with a collaborative approach.
• Excellent organisational skills and attention to detail to meet deadlines.
• Accurate data entry and invoicing skills, with confidence using Microsoft Office.
• Experience using Microsoft Dynamics NAV (Navision) in a transport or fleet environment is highly regarded.

Responsibilities

• Open and update work orders, record labour and finalise service job invoicing.
• Manage customer calls, counter enquiries and service bookings.
• Respond to customer enquiries regarding bookings, invoices and service progress.
• Liaise with insurers regarding invoicing and excess payments, ensuring COD payments are collected.
• Administer fleet maintenance contracts and customer agreements, including invoicing and record keeping.
• Monitor customer fleets and prepare expenditure reports as required.
• Coordinate external repairer enquiries and maintain approved repairer registers.
• Participate in team meetings and assist with additional duties as required.

Skills

Customer service

Communication

Data entry

Organisation

Deadline driven

Navision knowledge

Tools

Microsoft Dynamics NAV/Navision

Microsoft Office

Job description

Top Office in Darra, Australia, seeks a Customer Administration Officer for a 3-month temporary assignment. You will handle work orders, invoicing, and bookings, while delivering high-quality customer service to transport industry clients. This is a great entry into ongoing opportunities for the right candidate.

The role requires strong communication, data entry accuracy, and proficiency with Microsoft Office and Navision. On-site hours are Monday to Friday, 9:00 am – 5:00 pm, in Darra.