Reception / Office Administrator - Service Department

Randstad NV; Brisbane; On-site; AUD 54,000 - 61,000; Full time

Benefits offered by this job

On-site parking

Structured career progression

Modern office environment

Job summary

Randstad is supporting an international leader in the commercial vehicle dealership sector to recruit a Receptionist / Office Administrator for their busy Service Department in Darra, Brisbane. This full‑time role starts as a temp and offers a clear pathway into permanent employment.

You will be the friendly face at the front desk, handle service administration, communicate with clients and fleet managers, and support workshop staff.

Qualifications

• Experience in a heavy vehicle, automotive, transport, or dealership environment is highly desirable.
• Clear, friendly phone manner and strong customer service skills.
• Willingness to learn dealership booking software and keep accurate records.

Responsibilities

• Front Desk: greet clients, drivers, contractors; manage vehicle drop-offs and check-ins.
• Service Admin: open repair orders, log job details, update client files, assist with invoices.
• Customer Communication: answer inquiries, take messages, update fleet managers.
• Workshop Support: collaborate with service advisors, workshop managers, and parts staff.
• General Office Tasks: keep reception tidy, manage mail and day-to-day paperwork.

Skills

Front desk experience

Customer service

Communication

Organisation

Tools

MS Office

Dealership booking software

Job description

Reception / Office Administrator - Service Department

Randstad is excited to be supporting our valued business partner, an international leader in the commercial vehicle dealership sector, to source a friendly and organised Receptionist / Office Administrator for their high-performing Service Department in Darra.

About the Company & Culture

Operating as part of a global dealership network, this business brings world-class industry backing to the local market. Built on core values of speed, value, and trust, they foster a collaborative environment where everyone plays a part in the workshop's success. Working out of a modern office, you will join a supportive team that values open communication and ongoing training.

About the Role

Positioned at the front desk of a busy vehicle servicing office, you will be the welcoming face and voice for clients, drivers, and field staff. This is a full-time temp-to-perm role with an immediate start, offering a clear pathway into a permanent position.

If you want to build a career, there are real opportunities to learn on the job and step up into specialised roles down the line, such as Service Advisor, Warranty Administrator, or Workshop Coordinator.

Key Responsibilities

• Front Desk: Greet clients, drivers, and contractors, handle vehicle drop-offs, and manage key check-ins.

• Service Admin: Open repair orders, log job details, update client files, and help prepare final invoices.

• Customer Communication: Answer phone inquiries, take clear messages, and keep fleet managers updated on their vehicle's status.

• Workshop Support: Work closely with service advisors, workshop managers, and parts staff to keep job information moving smoothly.

• General Office Tasks: Keep reception looking presentable, handle incoming mail and deliveries, and assist with day-to-day paperwork.

Skills & Experience

• Background: Experience in a heavy vehicle, automotive, transport, or dealership environment is highly desirable.

• Communication: Clear, friendly phone manner and strong customer service skills.

• Tech Skills: Good computer skills (MS Office) and the confidence to learn dealership booking software.

• Organisation: Ability to prioritise tasks, stay calm under pressure, and manage a fast-paced front desk.

What's on Offer

• Pay Rate: $38.89 - $44.00/hr + super (temp), target salary of $65K - $75K + super once permanent.

• Work Schedule: 8:00am - 4:30pm, Monday to Friday.

• Location & Perks: Convenient Darra site with on-site parking, close to main highways and a modern workspace

• Career Growth: Real pathways to move into specialised service, warranty, or parts roles.

To Apply

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.