Reception / Office Administrator - Service Department

Select Aust Sydney; Brisbane; On-site; AUD 54,000 - 61,000; Full time

Benefits offered by this job

On-site parking

Temp-to-perm pathway

Career progression

Job summary

Randstad is seeking a Reception / Office Administrator for the Service Department in Darra. This full-time, permanent-on-start, temp-to-perm role places you at the front desk of a busy vehicle servicing office, supporting service advisors and workshop staff.

You will greet clients, log orders, handle invoices, answer inquiries, and help maintain a smooth office flow. Opportunity to transition into specialised roles and progress within the dealership network.

Qualifications

• Experience in a heavy vehicle, automotive, transport, or dealership environment.
• Clear, friendly phone manner and strong customer service skills.
• Good computer skills and ability to learn booking software.

Responsibilities

• Greet clients, drivers and contractors at front desk and manage check-ins.
• Open repair orders, log job details, update client files and invoices.
• Answer phone inquiries and keep fleet managers updated on status.

Skills

Reception

Admin

Customer service

MS Office

Communication

Tools

Dealership booking software

Job description

Reception / Office Administrator - Service Department

Job Type: Permanent position | Full time position

Job Description

Randstad is excited to be supporting our valued business partner, an international leader in the commercial vehicle dealership sector, to source a friendly and organised Receptionist / Office Administrator for their high-performing Service Department in Darra. About the Company & Culture Operating as part of a global dealership network, this business brings world-class industry backing to the local market.

Built on core values of speed, value, and trust, they foster a collaborative environment where everyone plays a part in the workshop's success. Working out of a modern office, you will join a supportive team that values open communication and ongoing training.

About the Role

Positioned at the front desk of a busy vehicle servicing office, you will be the welcoming face and voice for clients, drivers, and field staff. This is a full-time temp-to-perm role with an immediate start, offering a clear pathway into a permanent position. If you want to build a career, there are real opportunities to learn on the job and step up into specialised roles down the line, such as Service Advisor, Warranty Administrator, or Workshop Coordinator.

Key Responsibilities Front Desk: Greet clients, drivers, and contractors, handle vehicle drop-offs, and manage key check-ins. Service Admin: Open repair orders, log job details, update client files, and help prepare final invoices.

Customer Communication: Answer phone inquiries, take clear messages, and keep fleet managers updated on their vehicle's status. Workshop Support: Work closely with service advisors, workshop managers, and parts staff to keep job information moving smoothly. General Office Tasks: Keep reception looking presentable, handle incoming mail and deliveries, and assist with day-to-day paperwork.

Skills & Experience Background: Experience in a heavy vehicle, automotive, transport, or dealership environment is highly desirable. Communication: Clear, friendly phone manner and strong customer service skills.

Tech Skills: Good computer skills (MS Office) and the confidence to learn dealership booking software. Organisation: Ability to prioritise tasks, stay calm under pressure, and manage a fast-paced front desk.

What's on Offer

Pay Rate: $38.89 - $44.00/hr + super (temp), target salary of $65K - $75K + super once permanent. Work Schedule: 8:00am - 4:30pm, Monday to Friday. Location & Perks: Convenient Darra site with on-site parking, close to main highways and a modern workspace.

Career Growth: Real pathways to move into specialised service, warranty, or parts roles.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.