Customer Administration Officer (Service Division)

Top Office; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

Top Office in Darra, Australia, seeks a Customer Administration Officer for a 3-month temporary assignment. You will handle work orders, invoicing, and bookings, while delivering high-quality customer service to transport industry clients. This is a great entry into ongoing opportunities for the right candidate.

The role requires strong communication, data entry accuracy, and proficiency with Microsoft Office and Navision. On-site hours are Monday to Friday, 9:00 am – 5:00 pm, in Darra.

Qualifications

• Strong customer service and communication skills with a collaborative approach.
• Excellent organisational skills and attention to detail to meet deadlines.
• Accurate data entry and invoicing skills, with confidence using Microsoft Office.
• Experience using Microsoft Dynamics NAV (Navision) in a transport or fleet environment is highly regarded.

Responsibilities

• Open and update work orders, record labour and finalise service job invoicing.
• Manage customer calls, counter enquiries and service bookings.
• Respond to customer enquiries regarding bookings, invoices and service progress.
• Liaise with insurers regarding invoicing and excess payments, ensuring COD payments are collected.
• Administer fleet maintenance contracts and customer agreements, including invoicing and record keeping.
• Monitor customer fleets and prepare expenditure reports as required.
• Coordinate external repairer enquiries and maintain approved repairer registers.
• Participate in team meetings and assist with additional duties as required.

Skills

Customer service

Communication

Data entry

Organisation

Deadline driven

Navision knowledge

Tools

Microsoft Dynamics NAV/Navision

Microsoft Office

Job description

Customer Administration Officer (Service Division)

An opportunity has become available for a Customer Administration Officer to join an established, Australian-owned business based in Darra, specialising in equipment, parts and technical services for the transport industry.

Renowned for its commitment to quality, reliability and customer service, the organisation provides specialist solutions, maintenance and ongoing support to commercial transport operators across Australia.

Initially offered as a 3-month temporary assignment, this position has strong potential for extension and permanency for the right candidate, with the role currently vacant.

An opportunity has become available for a Customer Administration Officer to join an established, Australian-owned business based in Darra, specialising in equipment, parts and technical services for the transport industry.

Renowned for its commitment to quality, reliability and customer service, the organisation provides specialist solutions, maintenance and ongoing support to commercial transport operators across Australia.

Initially offered as a 3-month temporary assignment, this position has strong potential for extension and permanency for the right candidate, with the role currently vacant.

Key Responsibilities

• Open and update work orders, record labour and finalise service job invoicing.
• Manage customer calls, counter enquiries and service bookings.
• Respond to customer enquiries regarding bookings, invoices and service progress.
• Liaise with insurers regarding invoicing and excess payments, ensuring cash-on-delivery (COD) payments are collected.
• Administer fleet maintenance contracts and customer agreements, including invoicing and record keeping.
• Monitor customer fleets and prepare expenditure reports as required.
• Coordinate external repairer enquiries and maintain approved repairer registers.
• Participate in team meetings and assist with additional duties as required.

Essential Skills and Experience

• Strong customer service and communication skills, with a positive and collaborative approach.
• Excellent organisational skills and attention to detail, with the ability to meet deadlines.
• Accurate data entry and invoicing skills, with confidence using Microsoft Office.
• Ability to manage competing priorities and meet KPI-driven timeframes.
• Previous experience in administration, customer service or service coordination.
• Experience using Microsoft Dynamics NAV (Navision) and working within an automotive, transport or fleet maintenance environment will be highly regarded.

Working Hours

Monday to Friday, 9:00 am – 5:00 pm.