Senior Workshop Controller – EV Luxury Auto

Harmony Auto; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

Harmony Auto in Sydney leads in the Australian automotive market and seeks an experienced Workshop Controller to manage workshop operations while delivering outstanding customer service. The role focuses on coordinating technicians, maintaining timelines, and ensuring safety and quality in a fast-paced dealership environment.

Ideal candidates have a Diploma or higher in automotive, hands-on experience in workshop settings, and familiarity with dealership systems.

Qualifications

• Diploma or higher in automotive or a related field.
• Training in maintenance technology and management.
• Experience as Workshop Controller, Service Advisor, Foreman or Senior Technician.
• Excellent customer service and relationship management skills.
• Strong workshop coordination and planning abilities.
• Knowledge of dealership management systems (Pentana, Revolution, ERA).
• Current driver's licence and ability to handle competing priorities.

Responsibilities

• Distribute job cards to technicians based on skill, availability and priorities.
• Monitor job progress, repair quality and service timelines.
• Liaise with Parts team for accurate information and readiness.
• Provide technical assistance and guidance to technicians.
• Ensure compliance with health and safety policies and procedures.
• Conduct quality checks and adherence to manufacturer standards.
• Support recruitment, onboarding and upskilling of technicians.
• Report on technician efficiency, productivity and workshop KPIs.

Skills

Workshop coordination

Customer service

Communication

Planning

Technical guidance

Problem solving

Driver's licence

Education

Diploma or higher in automotive or related field

Tools

Pentana

Revolution

ERA

Job description

Harmony Auto in Sydney leads in the Australian automotive market and seeks an experienced Workshop Controller to manage workshop operations while delivering outstanding customer service. The role focuses on coordinating technicians, maintaining timelines, and ensuring safety and quality in a fast-paced dealership environment.

Ideal candidates have a Diploma or higher in automotive, hands-on experience in workshop settings, and familiarity with dealership systems.