Workshop Controller - BYD Narellan

Harmony New Energy Auto Pro Servicing Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Harmony New Energy Auto Pro Servicing Pty Ltd is seeking an experienced Workshop Controller to join our automotive dealership in Australia. You will coordinate workshop workflow, distribute tasks, monitor progress and support technicians to ensure a seamless service experience from booking to delivery.

The ideal candidate has a Diploma or higher in automotive fields, strong customer service, and proficiency with dealer management systems such as Pentana, Revolution, or ERA.

Qualifications

• Diploma or higher in automotive or a related field.
• Experience as a Workshop Controller or similar role.
• Strong customer service and relationship management skills.
• Knowledge of dealership management systems such as Pentana, Revolution or ERA.
• Ability to manage competing priorities in a busy environment.
• Strong communication and problem-solving skills.
• Current driver's licence.
• Strong analysis, organization and training capabilities.
• Able to handle customer complaints.

Responsibilities

• Distribute job cards to technicians based on skill set and priority.
• Monitor job progress, repair quality and service timelines.
• Liaise with Parts to ensure accuracy and readiness.
• Provide technical guidance to technicians as needed.
• Ensure compliance with health and safety policies.
• Conduct quality checks and adherence to standards.
• Support recruitment, onboarding and upskilling of technicians.
• Report on technician efficiency, productivity and KPIs.

Skills

Workshop coordination

Customer service

Team leadership

Communication

Education

Diploma or higher in automotive or related field

Tools

Pentana

Revolution

ERA

Job description

Full-time Permanent Associate

Posted 27 Oct 2026

Description

BYD Narellan , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Position Summary: An exciting opportunity is available for an experienced Workshop Controller to join a high-performing automotive dealership. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service.

You will play a key role in supporting, coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery.

Key Responsibilities:

Workshop Controller

• Distribute job cards to technicians based on skill set, availability, and priorities
• Monitor job progress, repair quality, and service timelines throughout the day
• Liaise with Parts team to ensure accurate information and job readiness
• Provide technical assistance and guidance to technicians as needed
• Ensure full compliance with health and safety policies and procedures
• Conduct quality checks and ensure adherence to manufacturer standards
• Support recruitment, onboarding and upskilling of technicians
• Report on technician efficiency, productivity, and workshop KPIs

Qualifications:

Education: Diploma or higher in automotive or a related field.

Training: Received training in maintenance technology, management, etc.

Wishlist

• Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician.
• Excellent customer service and relationship management skills.
• Strong workshop coordination and planning abilities.
• Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar.
• Ability to manage competing priorities in a busy environment.
• Strong communication and problem-solving skills.
• Current driver's licence.
• Strong analysis, organization, business development and training capabilities
• Able to handle customer complaints

Workshop Location: Gregory Hills

You must be eligible to work in Australia