Service Advisor / Workshop Controller - BYD Noosa

Harmony Auto; Noosa Shire; On-site; AUD 70,000 - 100,000; Full time

Job summary

Harmony Auto’s BYD Noosa flagship is seeking an experienced Service Advisor / Workshop Controller to balance workshop operations with exceptional customer service. You will coordinate job cards, monitor progress, and support technicians to maximise productivity while delivering a seamless service experience from booking through to delivery.

The role requires a Diploma or higher in automotive field, strong communication, and a proven ability to manage competing priorities in a fast-paced

Qualifications

• Diploma or higher in automotive or related field.
• Received training in maintenance technology, management, etc.
• Experience as Workshop Controller or Service Advisor preferred.

Responsibilities

• Distribute work to technicians and monitor progress.
• Coordinate workshop workflow and customer service flow.
• Prepare work orders and liaise with parts.
• Ensure safety and adherence to standards.
• Support pre-delivery inspections and handovers.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Coordination

Communication

Problem-solving

Time management

Attention to detail

Team leadership

Education

Diploma or higher in automotive or related field

Tools

Pentana

Revolution

ERA

Job description

Service Advisor / Workshop Controller - BYD Noosa

BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Position Summary

An exciting opportunity is available for an experienced Workshop Controller / Service Advisor to join a high-performing automotive dealership. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service.

You will play a key role in supporting , coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery.

Key Responsibilities

Workshop Controller

• Distribute job cards to technicians based on skill set, availability, and priorities
• Monitor job progress, repair quality, and service timelines throughout the day
• Liaise with Parts team to ensure accurate information and job readiness
• Provide technical assistance and guidance to technicians as needed
• Ensure full compliance with health and safety policies and procedures
• Conduct quality checks and ensure adherence to manufacturer standards
• Support recruitment, onboarding and upskilling of technicians
• Report on technician efficiency, productivity, and workshop KPIs
• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

Education: Diploma or higher in automotive or a related field.

Training: Received training in maintenance technology, management, etc.

Wishlist

• Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician.
• Excellent customer service and relationship management skills.
• Strong workshop coordination and planning abilities.
• Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar.
• Ability to manage competing priorities in a busy environment.
• Strong communication and problem-solving skills.
• Current driver's licence.
• Strong analysis, organization, business development and training capabilities
• Able to handle customer complaints

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.