Service Manager – EV Luxury Auto Dealership

Harmony Auto; Gympie Regional; On-site; AUD 110,000 - 150,000; Full time

Job summary

Harmony Auto, a BYD flagship store in Queensland, seeks an experienced Service Manager to lead the after-sales department, drive efficiency, and ensure exceptional customer service. The role requires managing technicians and advisors, developing budgets, and aligning with manufacturer standards to boost profitability.

Ideal candidates hold a Bachelor's in automotive engineering with 8+ years in automotive repair and 4+ years in management, plus strong leadership and strategic planning skills.

Qualifications

• Bachelor's degree in automotive engineering or related field.
• Additional training in business/production/leadership/finance is desirable.
• Minimum 8 years in automotive repair or related industries.
• At least 4 years in a management role.

Responsibilities

• Guide and supervise the work of after-sales service staff.
• Ensure the after-sales department operates with high efficiency and profitability.
• Develop customer management strategies and set business targets based on past performance and growth plans.
• Determine the department's budget based on historical data and future projections.
• Identify staffing, facility, and resource needs to meet business goals.
• Set objectives to improve customer satisfaction and retention.
• Communicate department goals to staff and emphasize their role in achieving them.
• Monitor progress and adjust plans as needed to meet targets.
• Provide feedback and guidance to staff to ensure performance standards are met.
• Lead the team to achieve departmental objectives.
• Address customer complaints promptly.
• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
• Ensure workplace safety in the after-sales department.
• Collaborate with the parts manager to maintain optimal inventory levels.
• Oversee the implementation of fair and transparent warranty and free maintenance policies.
• Perform other duties as assigned by senior management.

Skills

Mechanical knowledge

Automotive knowledge

Leadership abilities

BYD operations familiarity

Education

Bachelor's degree in automotive engineering

Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance

Job description

Harmony Auto, a BYD flagship store in Queensland, seeks an experienced Service Manager to lead the after-sales department, drive efficiency, and ensure exceptional customer service. The role requires managing technicians and advisors, developing budgets, and aligning with manufacturer standards to boost profitability.

Ideal candidates hold a Bachelor's in automotive engineering with 8+ years in automotive repair and 4+ years in management, plus strong leadership and strategic planning skills.