Senior Workplace IT & AI Tools Concierge

McKinsey & Company; Sydney; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive benefits package

Zusammenfassung

McKinsey & Company in Sydney seeks an experienced corporate IT support professional to deliver concierge-grade assistance, manage local technology operations, and enable colleagues to adopt modern digital workplace tools. The role includes walk-in support, real-time incident resolution, device lifecycle provisioning (Windows, macOS, Jamf), and AV readiness for events.

You will champion firm-wide tools and AI technologies, lead enablement sessions, and align day-to-day experiences with global IT

Qualifikationen

• 3+ years of corporate IT support, workplace technology, service desk, or professional services experience.
• Strong troubleshooting across Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, AV systems, and endpoint management platforms (e.g., Jamf).
• Proven experience maintaining operational records, tracking incidents, and managing assets using ServiceNow or comparable ITSM platforms.
• Hands-on experience with hardware lifecycle management, including configuring, imaging, deploying, inventorying, and securely packaging/shipping IT equipment and peripherals.
• Demonstrated passion for emerging technologies and AI-enabled productivity tools, with the ability to lead enablement sessions and champion tool adoption.
• Proficient in rational decision-making, root-cause troubleshooting, and translating recurring user pain points into actionable service improvement recommendations.
• Excellent organizational capabilities and time management to prioritize competing operational demands independently in a fast-paced environment.
• Ability to work in-person and travel as needed (team schedules and office locations may vary).
• Ability to operate office equipment and handle transportation of materials or objects, when required (e.g., handling, staging, and shipping IT hardware).
• Strong communication skills, both verbal and written, in English, with the ability to convey technical concepts clearly to non-technical colleagues and build trusted relationships across all seniority levels

Aufgaben

• Walk-in IT Bar support and real-time incident resolution.
• Device lifecycle provisioning (Windows, macOS, Jamf) and asset inventory management.
• Conference room AV readiness and high-impact event execution.
• Champion firm-wide tools and emerging AI technologies and lead enablement sessions.
• Bridge day-to-day colleague experiences with global IT product teams.

Kenntnisse

Windows & macOS

IT troubleshooting

Asset management

AI tools adoption

Communication in English

Ausbildung

Bachelor's degree or equivalent

Tools

Jamf

ServiceNow

Microsoft 365

Zoom

Microsoft Teams

Jobbeschreibung

McKinsey & Company in Sydney seeks an experienced corporate IT support professional to deliver concierge-grade assistance, manage local technology operations, and enable colleagues to adopt modern digital workplace tools. The role includes walk-in support, real-time incident resolution, device lifecycle provisioning (Windows, macOS, Jamf), and AV readiness for events.

You will champion firm-wide tools and AI technologies, lead enablement sessions, and align day-to-day experiences with global IT