Senior Tech Assist

Macquarie Bank Limited; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

1 wellbeing leave day per year

Up to 5 additional service bonus leave

Up to 20 weeks’ paid parental leave

Job summary

Macquarie Group’s Tech Assist team provides hands-on technology support across multiple businesses, acting as the face of IT for end users. You’ll resolve hardware and software issues, fulfill service requests, support new starters, manage equipment, and work with specialist teams to resolve technical challenges.

You will support Windows, macOS and iOS environments, including Jamf and Workspace ONE, and develop dashboards using Power BI to drive insights and improvements.

Qualifications

• Experience providing desktop support to Windows, Apple, and iOS end users.
• Experience supporting Jamf and Workspace ONE AirWatch / Apple Business Manager.
• Proficient with Microsoft 365 productivity and collaboration tools.
• Strong knowledge of Windows 11.
• Competent in Active Directory administration.
• Adheres to security, regulatory and compliance processes.
• Familiar with SCCM and Intune endpoint management.
• Experience creating dashboards and reports with Power BI.
• Familiar with SysTrack for endpoint analytics and user experience.
• Ability to leverage modern tools and automation to improve efficiency.

Responsibilities

• Provide hands-on technology support for multiple groups.
• Resolve hardware and software issues and fulfill service requests.
• Support new starters and manage equipment.
• Collaborate with specialist teams to resolve technical challenges.
• Support meeting room AV and collaboration technologies.
• Contribute to projects and continuous improvement initiatives.

Skills

Desktop support

Windows OS

Apple/iOS

Jamf

Workspace ONE

Microsoft 365

Windows 11

Active Directory

Security compliance

SCCM

Intune

Power BI

SysTrack

Automation tools

Tools

AirWatch

Apple Business Manager

SCCM

Intune

Power BI

Jamf

Workspace ONE

Job description

Join our Macquarie Group Tech Assist technology team, we provide customer facing and remote support for the various areas of the bank. We are motivated to continually improve our services, build relationships across teams, work with passionate people whilst creating an outstanding end user experience for our customers. You’ll be part of a supportive team where everyone, no matter what role, contribute ideas and drive outcomes. Tech Assist as a service is the conduit between the business and the wider Technology teams, effectively making you the face of IT.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

In this role you will provide hands-on technology support across multiple businesses within the Group, acting as the face of technology and a trusted single point of contact for users. You'll resolve hardware and software issues, fulfil service requests, support new starters, manage equipment, and work with specialist teams to investigate and resolve technical challenges. The role also includes supporting meeting room AV, collaboration technologies, networks, and executive events, while contributing to projects and continuous improvement initiatives that enhance the technology experience across the bank.

What you offer

• Experience in providing desktop support to end users in the Microsoft Windows, Apple and IOS operating systems environments.
• Experience working in and supporting Jamf and Workspace ONE AirWatch / Apple Business Manager
• Proficient in Microsoft 365 productivity and collaboration tools
• Strong working knowledge of Windows11
• Competent in Active Directory administration
• Diligent with the ability to adhere to security, regulatory and compliance processes
• Familiar with SCCM and InTune endpoint management
• Experience developing dashboards, reporting, and business insights using Power BI.
• Familiarity with SysTrack for endpoint analytics, performance monitoring, and end-user experience management.
• Ability to leverage modern tools and automation technologies to improve operational efficiency and user outcomes.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.