Senior Office IT Solutions Advisor

McKinsey & Company; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

McKinsey & Company in Sydney seeks an experienced corporate IT support professional to deliver concierge-grade assistance, manage local technology operations, and enable colleagues to adopt modern digital workplace tools. The role includes walk-in support, real-time incident resolution, device lifecycle provisioning (Windows, macOS, Jamf), and AV readiness for events.

You will champion firm-wide tools and AI technologies, lead enablement sessions, and align day-to-day experiences with global IT

Qualifications

• 3+ years of corporate IT support, workplace technology, service desk, or professional services experience.
• Strong troubleshooting across Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, AV systems, and endpoint management platforms (e.g., Jamf).
• Proven experience maintaining operational records, tracking incidents, and managing assets using ServiceNow or comparable ITSM platforms.
• Hands-on experience with hardware lifecycle management, including configuring, imaging, deploying, inventorying, and securely packaging/shipping IT equipment and peripherals.
• Demonstrated passion for emerging technologies and AI-enabled productivity tools, with the ability to lead enablement sessions and champion tool adoption.
• Proficient in rational decision-making, root-cause troubleshooting, and translating recurring user pain points into actionable service improvement recommendations.
• Excellent organizational capabilities and time management to prioritize competing operational demands independently in a fast-paced environment.
• Ability to work in-person and travel as needed (team schedules and office locations may vary).
• Ability to operate office equipment and handle transportation of materials or objects, when required (e.g., handling, staging, and shipping IT hardware).
• Strong communication skills, both verbal and written, in English, with the ability to convey technical concepts clearly to non-technical colleagues and build trusted relationships across all seniority levels

Responsibilities

• Walk-in IT Bar support and real-time incident resolution.
• Device lifecycle provisioning (Windows, macOS, Jamf) and asset inventory management.
• Conference room AV readiness and high-impact event execution.
• Champion firm-wide tools and emerging AI technologies and lead enablement sessions.
• Bridge day-to-day colleague experiences with global IT product teams.

Skills

Windows & macOS

IT troubleshooting

Asset management

AI tools adoption

Communication in English

Education

Bachelor's degree or equivalent

Tools

Jamf

ServiceNow

Microsoft 365

Zoom

Microsoft Teams

Job description

You will deliver operational technology excellence with the instincts of a trusted advisor, providing concierge-grade IT support and empowering colleagues to adopt modern digital workplace tools.

You will manage end-to-end local technology operations and colleague enablement—diving into walk-in IT Bar support, real-time incident resolution, device lifecycle provisioning (Windows, macOS, Jamf), conference room AV readiness, and high-impact event execution. In parallel, you will champion the adoption of firm-wide tools and emerging AI technologies (such as Claude and Cursor), lead interactive enablement sessions, and bridge the gap between day-to-day colleague experiences and global IT product teams.

Your work will ensure seamless business continuity, eliminate technology disruptions across office operations and executive events, and build colleagues’ confidence and self-sufficiency in leveraging modern workplace technologies.

You will be based in Sydney as part of our Tech Ecosystem function. This team delivers operational excellence, user-centric workplace technology solutions, and proactive colleague enablement across the organization.

Your Impact

You will deliver operational technology excellence with the instincts of a trusted advisor, providing concierge-grade IT support and empowering colleagues to adopt modern digital workplace tools.

You will manage end-to-end local technology operations and colleague enablement—diving into walk-in IT Bar support, real-time incident resolution, device lifecycle provisioning (Windows, macOS, Jamf), conference room AV readiness, and high-impact event execution. In parallel, you will champion the adoption of firm-wide tools and emerging AI technologies (such as Claude and Cursor), lead interactive enablement sessions, and bridge the gap between day-to-day colleague experiences and global IT product teams.

Your work will ensure seamless business continuity, eliminate technology disruptions across office operations and executive events, and build colleagues’ confidence and self-sufficiency in leveraging modern workplace technologies.

You will be based in Sydney as part of our Tech Ecosystem function. This team delivers operational excellence, user-centric workplace technology solutions, and proactive colleague enablement across the organization.

Your Growth

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Bachelor's degree or equivalent practical experience preferred
• 3+ years of corporate IT support, workplace technology, service desk, or professional services experience
• Strong technical troubleshooting expertise across Microsoft Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, AV systems, and endpoint management platforms (e.g., Jamf)
• Proven experience maintaining operational records, tracking incidents, and managing assets using ServiceNow or comparable IT Service Management (ITSM) platforms
• Hands-on experience with hardware lifecycle management, including configuring, imaging, deploying, inventorying, and securely packaging/shipping IT equipment and peripherals
• Demonstrated passion for emerging technologies and AI-enabled productivity tools, with the ability to lead enablement sessions and champion tool adoption
• Proficient in rational decision-making, root-cause troubleshooting, and translating recurring user pain points into actionable service improvement recommendations
• Excellent organizational capabilities and time management to prioritize competing operational demands independently in a fast-paced environment
• Ability to work in-person and travel as needed (team schedules and office locations may vary)
• Ability to operate office equipment and handle transportation of materials or objects, when required (e.g., handling, staging, and shipping IT hardware)
• Strong communication skills, both verbal and written, in English, with the ability to convey technical concepts clearly to non-technical colleagues and build trusted relationships across all seniority levels