Senior Support Engineer - Mac and Windows

Bluefin Resources Pty; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Bluefin Resources Pty is seeking a Senior Support Engineer to own hands-on L2/L3 IT support in a fast-paced environment in Sydney. You will solve complex issues, support senior stakeholders and act as a tech lead for the team.

The role focuses on delivering 3rd line support across Windows and macOS, plus management of Google Workspace, Entra ID, Intune and Jamf. You will mentor junior staff and contribute to a first-class customer experience.

Qualifications

• L2/L3 support experience in a corporate environment.
• Hands-on knowledge of Windows and macOS.
• Experience with Google Workspace, Entra ID, Intune and Jamf.
• Strong troubleshooting and ownership mindset.
• Customer-first mindset and strong communication.
• Proactive, practical approach to work.

Responsibilities

• Deliver level 3 support across a mixed Windows and macOS environment.
• Troubleshoot Google Workspace, Entra ID, Microsoft 365, Intune, Jamf and identity/access issues.
• Own escalations, prioritise competing demands and resolve issues independently.
• Provide hands-on device builds, troubleshooting and meeting room support.
• Support onsite events and executive stakeholders, delivering a first-class customer experience.
• Share knowledge and guide junior support team members.

Skills

L2/L3 support

Stakeholder communication

Troubleshooting

Customer focus

Mentoring juniors

Tools

Google Workspace

Entra ID

Intune

Jamf

Job description

Senior Support Engineer - Mac and Windows

Do you have a strong background in desktop support? Ready to hit the ground running? Join one of Australia'smost innovative organisations,and take ownership of hands-on L2/L3 IT support in a fast-paced, high-performing technology team.

This is an opportunity for a seasoned IT support professional who can solve complex problems, support senior stakeholders and keep the business running smoothly, acting as a tech lead and mentoring junior staff.

What you’ll be doing:

• Deliver level 3 support across a mixed Windows and macOS environment.
• Troubleshoot Google Workspace, Entra ID, Microsoft 365, Intune, Jamf and identity/access issues.
• Own escalations, prioritise competing demands and resolve issues independently.
• Provide hands-on device builds, troubleshooting and meeting room support.
• Support onsite events and executive stakeholders, delivering a first-class customer experience.
• Share knowledge and guide junior support team members.

What you’ll bring:

• Proven L2/L3 support experience in a corporate environment.
• Strong hands-on knowledge of Windows, macOS, Google Workspace, Entra ID, Intune and Jamf.
• Excellent troubleshooting skills and the confidence to take ownership.
• A customer-first mindset, strong communication skills and the ability to thrive in a fast-moving environment.
• A practical, proactive approach — comfortable rolling up your sleeves and getting things done.

This is a great opportunity to join a collaborative technology team where you will have real ownership, broad technical exposure and the chance to make an immediate impact.

The role is Sydney based.